Human Resources Archives - NRG2Perform Craig Johns Speaker CEO Leadership Performance Coach Podcast

Inspiring Great Leaders Podcast #203 Monique Richardson They Serve Like We Lead

Posted on September 13, 2023September 13, 2023 by Craig Johns in Podcasts

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They Serve Like We Lead

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Monique Richardson about they serve like we lead, service leadership and how important our own roles are in keeping good customer service.

We also dive deeper into the factors to consider in making customer service work, creating a service vision and how we should set our strategies to ensure that good customer service is well offered to our customers.

Monique Richardson – They Serve Like We Lead

Monique Richardson is an expert and leading authority in Service Leadership and Customer Service, a speaker on Managing Difficult Customer Behaviour, and the author of the new book They Serve Like We Lead.

She holds a Bachelor’s degree in Training and Development from the University of Melbourne and now with over 22 years of honing her craft, she’s had the privilege of addressing over 50,000 individuals, instilling the principles of effective service leadership and customer care. Being a go-to expert for media outlets like Sky News, Sunrise, CEO World, and The CEO Institute, and has worked with many ASX Top 200 companies including ANZ, Transurban Group, and iconic brands including the Melbourne Cricket Club, Melbourne Airport, and Mercedes-Benz.

Mitchell talks about:

Protecting our customer service community
Having a service-minded family
The impact of your life on other people
Servant leader versus service leadership
Technology’s impact on customer service
Overall customer service strategy
Playing our own parts in a customer’s experience
Factors to consider in making customer service work
The inspiration behind They Serve Like We Lead
Having a great and positive attitude to deliver good customer service
Is having a bad day an excuse for poor customer service?
Resetting and redefining your service vision
What is an inspiring great leader?

Tweets

“It really is about the culture that’s set by the organisation that is then driven by the leadership.” Culture and leadership with Monique Richardson on the Inspiring Great Leaders Podcast.

“I think it’s so important as leaders that we also help our people to understand, why what they do matters and how it impacts on the customer.” Our role on a customer experience by Monique Richardson on the Inspiring Great Leaders Podcast.

“Sometimes there are things going on in people’s lives that are bigger than work. For the leaders to be able to have that compassion and empathy, that if somebody is not delivering that great experience, the first thing is just checking in to make sure that person’s okay and is everything okay in the world?” Compassion in the workplace by Monique Richardson on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Monique Richardson www.moniquerichardson.com.au
Monique Richardson LinkedIn
Monique Richardson Instagram
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Book

They Serve Like We Lead

Inspiring Great Leaders Podcast #199 Nina Mapson Bone Meaningful Work

Posted on August 17, 2023August 17, 2023 by Craig Johns in Podcasts

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Meaningful Work

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Nina Mapson Bone about Meaningful Work, communication as a key aspect of leadership and building relationships within organisations.

We also dive deeper into creating a sense of purpose and community within organisations, challenges in the workplace and recruitment, and the four key factors of meaningful work.

Nina Mapson Bone – Meaningful Work

Nina Mapson Bone is the managing director of Beaumont People, a renowned recruitment and consulting firm, a powerful speaker, and the author of the career-changing book Meaningful Work. She is an Opinion Columnist at CEOWORLD magazine and has diverse experience working with Robert Half International, the University of Sydney, and Chandler Macleod Group.

She is a graduate of The University of Edinburgh and the Australian Institute of Company Directors. Nina is also the President of the Recruitment, Consulting, and Staffing Association of Australia and New Zealand, and the Chair of the Development Committee of the NORTH Foundation—an organisation dedicated to advancing medical research and patient care.

Nina talks about:

Growing up in the UK
Setting out to be a leader from an early stage
Organisations and employers looking at transferable skills and using skills-based recruiting
Meaningful Work
Societal factors in producing meaningful work
Human skills needed to persevere and the ability to overcome struggles
Moved formally into recruiting upon arriving in Australia in 2002
How a company’s dealing with the fact that people don’t tend to stick around as long anymore
People are less clear on what they’re looking for
Searching for a sense of purpose and belonging in a workplace
Employers being loyal to their people and people being loyal to their employers
Leaders creating a great culture within organisations
Using your people’s strengths to motivate them to perform better
Getting better at acknowledging people’s mistakes
Communication is key in leadership
Relationship building between employers and employees
The need for deep work versus collaboration
Four kinds of key factors of meaningful work

Tweets

“Leaders need to be thinking about working on how can they keep, how can they retain and develop their people and keep them involved.” Leaders giving their members a sense of purpose with Nina Mapson Bone on the Inspiring Great Leaders Podcast.

“I would much rather work with organisations that are great places to work. I have a great culture & great environment. That’s the style of recruitment we do.” Nina Mapson Bone on their recruitment style at Beaumont on the Inspiring Great Leaders Podcast.

“There’s a lot of evidence to show that when people work to their strengths, they perform better, they better engage, they’re less stressed, they’re more vital, they’re more creative. So if you know what your people’s strengths are and you are able as a leader to allocate the kind of tasks and resources and workload based on the strengths, you’ll get better performance.” Using your people’s strengths with Nina Mapson Bone on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Nina Mapson Bone www.ninamapsonbone.com.au
Nina Mapson Bone LinkedIn
Nina Mapson Bone Instagram
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Book
Meaningful Work

Inspiring Great Leaders Podcast #188 Jon Yeo Intersection Of Human & Artificial Intelligence

Posted on June 1, 2023June 1, 2023 by Craig Johns in Podcasts

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Intersection Of Human & Artificial Intelligence

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Jon Yeo about the intersection of human & artificial intelligence, TEDx Melbourne, and the importance of communication in leadership.

We also dive deeper into how to be a great communicator, human values, human decision-making & human logic, and culture & leadership.

Jon Yeo – Intersection Of Human & Artificial Intelligence

Jon Yeo is a renowned speaker coach, trainer, and the driving force behind TEDx Melbourne, Australia’s first independently run TED program. With a background in Business Information Management, Computing, and Human Resources from Victoria University, Jon has honed his expertise to become a sought-after figure in the industry.

Throughout his career, Jon has had the privilege of working with prestigious clients including SAP, Princess Cruises, Toyota, and the University of Melbourne, among others. His wealth of experience has made him a go-to resource for aspiring speakers, seasoned professionals, and leaders looking to enhance their communication skills and find inspiration.

Adrian talks about:

Moving from an off-the-scale introvert to an esteemed speaker coach
Two primary factors of communication
Volume of content vs. value of content
TED Talks and presentations – speaking at someone rather than with someone
Reporting relationship as a strategic part of your leadership
Principle of second-order thinking and consequences
Evolution of AI and regulation of technology
AI in the military
Our thinking, values, structures, and humanity
Preventing an overload of information that either supports or detracts from the decisions we make
Intersection Of Human & Artificial Intelligence
Inclusion is the solution
Human values, human decision-making, human logic
AI in companies and businesses AI in human resources
Better together in culture and leadership
Taking artificial intelligence and robotics to the extreme
Creation of TEDx Melbourne
Building trust and rapport as a speaker
How to be a great communicator

Tweets

“Ultimately, who does it serve? What is the value it creates? How do we make sure there’s widespread accessibility? And what does it ultimately mean for humanity as a species? Are some of the more existential questions we’re starting to ask ourselves.” Jon Yeo talks about the acceleration of technology on the Inspiring Great Leaders Podcast.

“It’s about being aware of what you can do, what you can’t do when it comes to speaking, communication, influence, and giving yourself the best chance to put your best foot forward when the opportunity turns up.” Having a system for communication with Jon Yeo on the Inspiring Great Leaders Podcast.

“This is where human values come into mind, into human decision making, human logic. And these are all things that you can’t program the way you can program, but it’s got to be programmed in such a way that everyone’s included and we don’t have that capability. And so that’s the bit that’s both interesting and a concern for me when it comes to technology.” The intersection of human & artificial intelligence with Jon Yeo on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Jon Yeo www.brightstar.net.au
Jon Yeo TEDx Melbourne
Jon Yeo LinkedIn
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Inspiring Great Leaders Podcast #187 Roxanne Calder Employable In The Future

Posted on May 25, 2023May 25, 2023 by Craig Johns in Podcasts

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Employable In The Future

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Roxanne Calder about Employable In The Future, human resources, and balancing recruitment and redundancies.

We also dive deeper into the attributes to assure your working future, verbal and non-verbal communication in leadership, and HR issues affecting the modern workforce.

Roxanne Calder – Employable In The Future

Roxanne Calder is a recruitment specialist and the Founder and Managing Director of EST10. With a BA in HR from Monash University and an MBA from the Australian Graduate School of Management, Roxanne brings a unique blend of expertise to the table. Her journey has been nothing short of thrilling, starting from her early days in hospitality and learning Japanese in the vibrant country itself. From there, she found her calling working with the renowned recruiter, Julia Ross, before eventually establishing her own groundbreaking company, EST10.

Besides her passion for recruitment and entrepreneurship, she dreams of one day owning a mini farm filled with Clydesdale horses, fainting goats, and even a Giant Eagle! Yes, you heard that right – her vision knows no bounds.

Roxanne talks about:

Living in Scotland, Southern Africa, Japan and Melbourne.
Building resilience and being exposed to a lot of different cultures from a young age
Learning different languages – Russian, Japanese, French – and an interest in linguistics
The work ethics and working situations in Asia, Australia, and the UK
AI and the concerns in employment and human resources
Employable, –Seven Attributes to Assure Your Working Future
The advancement of AI and its role in employment and education
Importance of adapting to technological changes and upskilling
Having a growth mindset
Momentum in jobs and careers
Pace of change in skills
Handling redundancies, human resources and recruitment
Longevity with roles from a business perspective
Loyalty, reflection, and different perspectives in the modern workforce
Developing a high level of self-awareness
What makes you truly employable in today’s competitive job marketplace

Tweets

“I think also this is why managers, leaders have to be genuine, authentic, real because when you acknowledge you’re giving off the message subtly of something that’s in conflict with what you’re saying and people will pick up on that even if they don’t realize it at the moment, they will go away with some level of feeling or intuition.” Roxanne Calder talks about the importance of nonverbal cues in the Inspiring Great Leaders Podcast.

“I understand why people are scared there or fearful or worried about it. It’s our next big thing. It’s as big as the Internet. So I understand why people might be concerned, but I think they should take a different view on it. They should be embracing it, getting ahead of it, getting on top of it.” AI and human resources with Roxanne Calder on the Inspiring Great Leaders Podcast.

“It’s always about learning and refining and applying. What you’ve learned doesn’t have to be just about the job. It can be about yourself. And it’s probably even more powerful if you can learn more about yourself.” Reflections from past and current jobs with Roxanne Calder on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Roxanne Calder http://www.est10.com.au/
Roxanne Calder LinkedIn
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Recommended Reading:

Employable 7 Attributes to Assure Your Working Future Book

Inspiring Great Leaders Podcast #164 Unmish Parthasarathi Power of Storytelling in Sport

Posted on January 14, 2022January 15, 2022 by Craig Johns in Podcasts

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Power of Storytelling in Sport

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Unmish Parthasarathi about the Power of Storytelling in Sport, bridging the communication gap, the crossroads of decision making in life, and how cricket can impact, influence and inform a corporate dynamic.

We also delve into fan inclusion as the future of fan engagement, imposter syndrome, the world of media, the changing tide of innovation and turning a lemon into a best-seller.

Unmish Parthasarathi – Power Of Storytelling In Sport

Unmish Parthasarathi is a storyteller, change agent, digital media expert and start-up innovator in emerging markets. Unmish brings a rare mix of competencies that includes multi-media content creation, video-based product development, strategy & sales coupled with a deep understanding of partnership development and cross-cultural collaboration in Asia & Europe. A passionate cricket fan, travel enthusiast, cross-cultural enabler, and loves harnessing the power of listening in storytelling,

He has lived in Delhi, Johannesburg, New York, London and Singapore, helping enable diverse organisations grow their relevance, reach or revenue by helping tell a better story. Unmish has a Bachelors Degree in History from St Stephens College; a Masters International Relations from the University of Cambridge; an MBA Strategy and Entrepreneurship from the London Business School and an MBA Entertainment, Media & Technology on Exchange at NYU Stern School of Business.

His career has included roles as a TV Reporter for Star News in India where he interviewed cricket superstars Anil Kumble and Sachin Tendulkar; digital media roles at IMG Media, Press Association, World Sailing League, BBC, ESPN STAR Sports and NewsCorp; Global Head of Digital Sales at ICC; and is currently the Founder of Picture Board Partners, Mentor Sport Tech Tokyo and Steering Committee Member for GoSports Foundation.

Unmish talks about:

Playing competitive cricket in Delhi, India.
Gratitude, humility and reflection being the greatest story of 2021.
Fragility of life has been very humbling.
The sandbox you play in.
Finding his space in the world of media.
The crossroads of decision making in life.
Why his cricket coach was a big father-figure and mentor.
Humans are hard-wired for story.
Power of Storytelling in Sport
The relationship between story and trust.
There is a lot of noise and imposter syndrome in the world.
Gender equality, race and mental health have become an important part of athletes.
Athletes letting fans into their backyards.
Innovation is culturally situated and doesn’t need to be a big bang.
Imran Khan and Martin Crowe being inspiring great leaders beyond sport.
Start-up nation of Israel, Singapore and New Zealand.

Tweets

“It’s an instinct, it’s an emotion and it’s a muscle which is inculcated by someone you trust, which is a parent, a grandparent or somebody else. You almost associate the verbal gymnastics, the painting of pictures with a very positive, trusted and assured experience. And I don’t think it ever leaves us.” Talking about the power of story on trust with Unmish Parthasarathi on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

LinkedIn https://www.linkedin.com/in/unmish
Facebook https://www.facebook.com/unmish
Twitter https://twitter.com/unmish1
Picture Board http://www.pictureboard.asia/
Speakers Institute Corporate www.speakersinstitutecorporate.com
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn https://www.linkedin.com/in/craig-johns-active-ceo-nz

active CEO Podcast #96 Christian Boucousis Leading Out Of The Danger Zone

Posted on April 11, 2020April 18, 2020 by Craig Johns in Leadership, Podcasts, Wellness

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On this episode of the active CEO Podcast, Craig Johns speaks with Christian Boucousis about Leading Out Of The Danger Zone, fighter pilot emotions, the Afterburner FLEX flawless execution method, and how leaders can execute like a fighter pilot.

We also deep dive into high performing teams, why the debrief is more important than the mission, optimising the peak stress curve and why people aren’t the best versions of ourselves.

Christian Boucousis – Leading Out Of The Danger Zone

Christian Boucousis is a high performing leader, who was born to fly fighter jets, thrives on highly complex and demanding environments, and is the co-author of “On Time On Target”. He is a high achiever who focuses on flawless execution, successfully transferred high-level skills of flying at over 1500km/hr to the business world and is a thriving entrepreneur.

His career started as a fighter pilot for the Royal Australian Air Force; before founding the Christian Thomas Group, which provides humanitarian support to developing nations; and directing W E Johns & sons. His current roles include founder and CEO of Mode Developments property company, Publisher of Australian Aviation, and High Performance Coach & Speaker of Afterburner Australia and New Zealand.

Christian talks about:

A lifetime obsession with being a fighter pilot.
Why a fighter pilot execution rate is about 98%
A high performing team is about individual accountability
How to get into a battle “execution” rhythm.
Situational awareness is the clarity that allows you to make better decisions.
Using the Uder loop from the top gun academy.
Maneuvering ourselves into another position to take advantage of it
Utilizing the peak stress curve to optimize performance.
Plan – Brief – Execute – Debrief
Leading out of the danger zone.
Why fighter pilots are the most emotionless robots on the planet.
Preventing burnout and stress as a fighter pilot.
The huge potential of the debrief for teams and organisations
Taking accountability for our own actions while leading teams.
Why humans as highly complex individuals and go off on a tangent.
You are always investigating, you are doing your analysis on the run.
Analysis and decision making is in perpetual motion
Why people spend little time debriefing a goal and the 3 simple questions of a debrief
What’s one thing you can say that can enable hundreds of people to do their job?
The habits and routines he does every day that allow him to execute flawlessly

Active CEO Performance Tip

Create A Ripple Effect With PURPOSE – Have you become too focused on yourself and you don’t feel fulfilled. Focus on something bigger than just yourself. Determine what your companies or your own real purpose is in life. Your why or your companies why? What work can you do to serve that purpose and leave a positive mark or dent on the world? 3 questions to ask yourself – 1. What makes you come alive? 2. What are your innate strengths? 3. Where do you add greatest value? NOW IF YOU ARE STILL STRUGGLING TO IDENTIFY YOUR WHY here are 3 more questions to ask yourself: 1. What do people come to ask for help on and thank you for? 2. What would do you love doing that you would do everyday without a paycheck? 3. If you found out that you only had one year left, what would you imagine yourself doing? Its time for you to do some self reflection and find clarity on your why!

Tweets

“80% of what we did is mapped out, whereas the 20% we had to make decisions, we were able to do that, because the basics were all looked after.” The precision of a fighter pilot with Christian Boucousis, on the active CEO Podcast.

“Everyday we don’t come together as a team, we are diverging away from that goal.” Christian Boucousis talks about team alignment, on the active CEO Podcast.

Resources Mentioned in this show:

Christian Boucousis LinkedIn
Christian Boucousis Facebook
Christian Boucousis Twitter
Afterburner www.afterburner.com.au
NRG2Perform www.nrg2perform.com
Craig Johns www.craigjohnsspeaker.com
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn

Recommended Reading:

BOOK – On Time On Target Christian Boucousis

Fuel Your Body For Leadership Performance Read Article
How Exercise Enhances A Leaders Performance Read Article
Four Basic Fundamentals Of Being A High Performing Leader Read Article
How To Be A High Performing Leader In 2020 Read Article
Four Ways To Overcome CEO Loneliness In 2020 Read Article

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active CEO Podcast #58 Andrew Barnes 4 Day Week

Posted on October 9, 2019October 9, 2019 by Craig Johns in Leadership, Podcasts

Podcast: Play in new window | Download (Duration: 1:03:02 — 57.7MB) | Embed

On this episode of the active CEO Podcast, Craig Johns speaks with Andrew Barnes about Perpetual Guardian’s 4 Day Week, changing the way people work, improving the wellbeing and productivity of businesses, and the fourth industrial revolution. We also speak about global financial crisis, customer service, empowered workforces and the more important benefits of the 4 Day Week.

Andrew Barnes – 4 Day Week

Andrew Barnes is an incredible leader who is an innovator, entrepreneur, philanthropist and absolute human resource disrupter. He is the catalyst behind the 4 day week, saved the historic 1904 built classic racing yacht Ariki, and proud host of the 3 day weekend.

Andrew completed a MA in Law and archaeology at the University of Cambridge, attended the Harvard Business School’s Program for Management Development and is an Associate of the Chartered Institute of Bankers (UK).

His financial services career commenced in the UK before holding senior executive roles at Macquarie Bank, Citi, Tower, County NatWest and was Chairman at Australasian Wealth Investments.

Our special guest then became a director of Bestinvest, acquired and purchased Perpetual Trust, founded Complectus and made the game-changing move of creating Perpetual Guardian. He is currently the Chairman of Regional; Facilities Auckland, Paysauce and Perpetual Trust.

Andrew talks about:

Thinking carefully about what our industry is going to look like in years to come.
A simultaneous arrest of eleven ships spread across the globe,
Why an arts background allowed him to look at it from a different shape and pattern.
The cultural adjustment to Australia after the 1987 stock market crash.
Two core lessons in finance that create repeated financial crisis.
Why the military is still one of the best leadership schools.
How his time at Citi was the point where his leadership evolved.
People are only productive two and a half hours a day.
Productivity and profitability improving after the eight week trial of the 4 Day Week.
Lots of scepticism not only at the Board level but also at the leadership level of the company.
The 100-80-100 rule.
How the Perpetual Guardian staff were empowered to design the 4 Day Week
Ensuring that customer service standards did not drop.
New Zealand society’s response to the 4 Day Week.
People want to work for an innovative business that’s trying different things.
The stress and mental health epidemic sweeping the workforce across the world.
We are setting up a couple of foundations whose purpose is to fund research.
Creating a network of consultants around the world to deliver the 4 Day Week.
Why the hell the work practices are the right way, had asked the question why?
My peak point of creativity is usually after a point of high stress

Active CEO Performance Tip

Leaders Develop Leaders – Leaders don’t just lead people, they develop leaders. Learning how to recognize and most importantly develop potential and emerging leaders is important for the growth and succession of a company, organization group or team. Being able to identify behaviors, attitudes and habits are more important than job-related skills when it comes to leadership. Facilitating growth, supporting leadership behaviours and providing challenges to enhance your people’s skills should be your number one priority and people buy people not products.

Tweets

“I didn’t think the 4 day week was high risk, but if you are sitting where somebody else is it necessary doesn’t come across the same way.” Andrew Barnes talks about analysing the risk of the 4 Day Week, on the active CEO Podcast.

“I didn’t inform the board. I merely announced the 4 day week on national television.” Andrew Barnes launching the 4 Day Week at Perpetual Guardian, on the active CEO Podcast.

“What we got was a more enthusiastic workforce, workforce that was refreshed, a workforce that was more empowered.” Employee outcomes of the 4 Day Week with Andrew Barnes on the active CEO Podcast.

Resources Mentioned in this show:

Andrew Barnes Wikipedia
Andrew Barnes TEDx Auckland
4 Day Week www.4dayweek.com
4 Day Week LinkedIn
4 Day Week Facebook
4 Day Week Twitter
Perpetual Guardian www.perpetualguardian.co.nz
NRG2Perform www.nrg2perform.com
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn