Manager Archives - NRG2Perform Craig Johns Speaker CEO Leadership Performance Coach Podcast

Inspiring Great Leaders Podcast #203 Monique Richardson They Serve Like We Lead

Posted on September 13, 2023September 13, 2023 by Craig Johns in Podcasts

Podcast: Play in new window | Download (Duration: 1:02:29 — 85.8MB) | Embed

They Serve Like We Lead

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Monique Richardson about they serve like we lead, service leadership and how important our own roles are in keeping good customer service.

We also dive deeper into the factors to consider in making customer service work, creating a service vision and how we should set our strategies to ensure that good customer service is well offered to our customers.

Monique Richardson – They Serve Like We Lead

Monique Richardson is an expert and leading authority in Service Leadership and Customer Service, a speaker on Managing Difficult Customer Behaviour, and the author of the new book They Serve Like We Lead.

She holds a Bachelor’s degree in Training and Development from the University of Melbourne and now with over 22 years of honing her craft, she’s had the privilege of addressing over 50,000 individuals, instilling the principles of effective service leadership and customer care. Being a go-to expert for media outlets like Sky News, Sunrise, CEO World, and The CEO Institute, and has worked with many ASX Top 200 companies including ANZ, Transurban Group, and iconic brands including the Melbourne Cricket Club, Melbourne Airport, and Mercedes-Benz.

Mitchell talks about:

Protecting our customer service community
Having a service-minded family
The impact of your life on other people
Servant leader versus service leadership
Technology’s impact on customer service
Overall customer service strategy
Playing our own parts in a customer’s experience
Factors to consider in making customer service work
The inspiration behind They Serve Like We Lead
Having a great and positive attitude to deliver good customer service
Is having a bad day an excuse for poor customer service?
Resetting and redefining your service vision
What is an inspiring great leader?

Tweets

“It really is about the culture that’s set by the organisation that is then driven by the leadership.” Culture and leadership with Monique Richardson on the Inspiring Great Leaders Podcast.

“I think it’s so important as leaders that we also help our people to understand, why what they do matters and how it impacts on the customer.” Our role on a customer experience by Monique Richardson on the Inspiring Great Leaders Podcast.

“Sometimes there are things going on in people’s lives that are bigger than work. For the leaders to be able to have that compassion and empathy, that if somebody is not delivering that great experience, the first thing is just checking in to make sure that person’s okay and is everything okay in the world?” Compassion in the workplace by Monique Richardson on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Monique Richardson www.moniquerichardson.com.au
Monique Richardson LinkedIn
Monique Richardson Instagram
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Book

They Serve Like We Lead

Inspiring Great Leaders Podcast #202 Mitchell Levy Credibility Nation Or Dubious Nation

Posted on September 8, 2023September 8, 2023 by Craig Johns in Podcasts

Podcast: Play in new window | Download (Duration: 1:25:39 — 117.6MB) | Embed

Credibility Nation Or Dubious Nation

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Mitchell Levy about Credibility Nation Or Dubious Nation, servant leadership and vulnerability as a leader.

We also dive deeper into the values that make up credibility, caring about others as a human being and as a leader, and the strategies that leaders can adopt to build successful ecosystems.

Mitchell Levy – Credibility Nation Or Dubious Nation

Mitchell Levy is a Global Credibility Expert, 2x international TEDx speaker, an international bestselling author with over 60 books under his belt, and a Certified Stakeholder Centered Coach. He’s earned a place among the world’s Top 200 Leadership Voices by LeadersHum, and as the #1 Thought Leader in Ecosystems and Top 100 Thought Leader Overall by Thinkers360.

With a wealth of professional experience, he served on the board of a NASDAQ firm, started 20 professional service companies in Silicon Valley, and founded four executive business programs and conferences during the dot.com days.

Mitchell talks about:

Taking roads less traveled and not always going in the direction that everyone else takes
Credibility Nation Or Dubious Nation
The value of the company is the sum of the parts
Building trust and credibility
Servant leadership and vulnerability as a leader
The traits of a servant leader
The values that make up credibility
Vulnerability, authenticity, integrity, and coaching ability
Being a compassionate human being, more transparent, being more understood
“It’s lonely at the top.”
Caring about others as a human being and as a leader
Napoleon Hill journey
Strategies that leaders can adopt to build successful ecosystems
Internal versus external credibility

Tweets

“I love the word trust and what that means. And to me, when I think about the word credibility, I’m going to say credibility is the quality in which you are trusted, known, and liked.” Trust and credibility with Mitchell Levy on the Inspiring Great Leaders Podcast.

“You can’t be a servant leader to others unless you at least properly serve yourself. You can’t be credible to others unless you’re credible to yourself. The servant leader who only gives and never receives, that’s not a good way to live life either.” Mitchell Levy on servant leadership on the Inspiring Great Leaders Podcast.

“If you care about somebody, if you truly see them, you find a way where they can see where they really want to go, not just where they say they want to go, but where they really want to go.” Being a caring leader with Mitchell Levy on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Mitchell Levy www.mitchelllevy.com
Mitchell Levy LinkedIn
Mitchell Levy Facebook
Mitchell Levy TikTok
Mitchell Levy Youtube
Mitchell Levy X (Twitter)
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Book

CREDIBILITY NATION

Inspiring Great Leaders Podcast #196 Richard Triggs The Hidden Job Market

Posted on July 27, 2023July 27, 2023 by Craig Johns in Podcasts

Podcast: Play in new window | Download (Duration: 56:46 — 104.0MB) | Embed

The Hidden Job Market

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Richard Triggs about Uncover The Hidden Job Market, executive search and recruitment, and the shifts in the modern job market.

We also dive deeper into talent hiring and retention, the need to navigate through modern changes and landscape shifts, and the role of human connection in recruitment.

Richard Triggs – The Hidden Job Market

Richard Triggs is the Founder and CEO of Arete Executive and The Boardroom, where he specializes in executive recruitment. He is also the host of the Arete Podcast and a best-selling author of the book, Uncover the Hidden Job Market.

Educationally, our Richard holds a Bachelor of Commerce degree from Griffith University and a Masters in Business Administration from Queensland University of Technology. He is highly regarded as a Fellow of the Australian Institute of Management and an active member of the Australian Institute of Company Directors. Throughout his impressive career, he has held key roles such as Regional and National Manager at P&O Services, Spotless, and Biniris, before transitioning into the world of executive search and recruitment.

Richard talks about:

Moving to Australia from California as a child – loving music, being in a band, and wanting to be a rock star
How his love for music and being in a band influenced his role in executive search
Being in a band is very much like being in a sporting team
Being a reluctant leader during his formative years
Innovative things that he does in the executive recruitment world
Uncover the Hidden Job Market
COVID-19 and the shifts in the job market
Getting in front of your employers of choice before they know that they need you
The great resignation
“The candidate is the commodity” mindset of a lot of organizations
Employees living in a completely different landscape at present times
Employers needing to navigate through modern changes and landscape shifts
Talents looking for something that gives them more fulfillment and more value
Workplace being the centerpiece of people’s social world
Internal vs. External hiring
AI replacing people

Tweets

“There’s no war for talent. If you’re a great employer and you can offer meaningful work that is exciting and well remunerated and they have the opportunity to work with dynamic and inspiring leaders, you will get people.” Hiring top talent with Richard Triggs on the Inspiring Great Leaders Podcast.

“My philosophy is that if I’m happy and helpful, the world will look after me or the universe will look after me. So I’ve looked at ways of how can I support both the employer and the executive to get great outcomes in a way that is not expensive.” Uncovering the hidden job market with Richard Triggs on the Inspiring Great Leaders Podcast.

“Across a whole variety of roles that require, whether it be sales or human resources or any kind of frontline activity, people still need to understand that their ability to connect and to communicate and to have empathy and to be happy and helpful can’t be replaced by AI.” Richard Triggs on recruitment and AI on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Richard Triggs www.areteexecutive.com.au
Richard Triggs LinkedIn
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Book

Uncover The Hidden Job Market: How to Find and Win Your Next Senior Executive Role https://www.amazon.com/Uncover-Hidden-Job-Market-executive/dp/0994218796

Inspiring Great Leaders Podcast #195 Rebecca Houghton Middle Managers Matter

Posted on July 21, 2023July 21, 2023 by Craig Johns in Podcasts

Podcast: Play in new window | Download (Duration: 1:06:11 — 90.9MB) | Embed

Middle Managers Matter

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Rebecca Houghton about Middle Managers Matter, 10 Ways To Level Up Your Leadership, and the importance and dilemmas of middle managers.

We also dive deeper into talent strategy, the dynamics of hierarchy in the workplace, projecting confidence and the rise of authentic leadership.

Rebecca Houghton – Middle Managers Matter
Rebecca Houghton has over 25 years of experience in talent strategy, is an AHRI Talent Strategy and Golden Quill award-winner, as well as the best-selling author of IMPACT. She is also the architect of Level Up, a groundbreaking program exclusively designed for B-Suite leaders.

Throughout her illustrious career, Rebecca has collaborated with industry giants such as LinkedIn, Indeed, The City of Melbourne, and Concentrix, leaving an indelible mark on their success. Her expertise has been sought after by numerous esteemed publications including Harvard Business Review, Forbes, The Australian, News Ltd, CEO World and HR Leader.

Rebecca talks about:

Growing up in different cultures and fascination with group behaviour
Curiosity about how groups behave and how leaders influence groups to behave in a certain way
Big commonalities in leaders around the world
Confidence being your secret Achilles heel
What we think of ourselves on the inside is often the complete opposite of what we project on the outside
Internal and external confidence
Middle Managers Matter
Talent strategy
Projecting confidence at the right times
Rise of authentic leadership
10 Ways To Level Up Your Leadership
The importance of middle managers
Only 7% of communication is made up of the spoken word
Creating a more psychologically secure environment in the workplace
Diversity and more gender balance in roles in the workplace
Relationship with artificial intelligence
Dynamics in the workplace – B Suite and C Suite

Tweets

“There is loads of anecdotal and research evidence that proves that when your mid-level leaders are on point, your transformations succeed.” Rebecca Houghton on middle managers matter on the Inspiring Great Leaders Podcast.

“It doesn’t matter what language you speak and what country you come from as a leader. Confidence is your secret achilles heel. As a leader, influence is your greatest frustration.” Big commonalities as a leader with Rebecca Houghton on the Inspiring Great Leaders Podcast.

“Middle managers have always been the meat in the sandwich. They’ve always been squeezed between conflicting agendas and diametrically opposing forces. What the executive wants versus what the workforce wants are never going to match up.” The dilemma of middle managers with Rebecca Houghton on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Rebecca Houghton www.boldhr.com.au
Rebecca Houghton LinkedIn
Rebecca Houghton Twitter
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Book

Impact: 10 ways to level up your leadership

Inspiring Great Leaders Podcast #173 Dr Brett Dellar Soften The F#*k Up!

Posted on February 9, 2023March 10, 2023 by Craig Johns in Podcasts

Podcast: Play in new window | Download (Duration: 1:07:25 — 92.6MB) | Embed

Soften The F#*k Up

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Dr. Brett Dellar on his new book Soften The F#*k Up!, overcoming depression, being left on a doorstep as a baby and empowering men to become a better man in today’s world.

We also dive into the The moMENtum Revolution, parenthood, leading with vulnerability, speaking up and changing the negative stigma around mental health.

Dr. Brett Dellar – Soften The F#*k Up

Dr. Brett Dellar is the Founder of “The moMENtum Revolution”, Doctor of Chiropractic, Men’s Mental Health Advocate, TEDx Speaker on Men’s Mental Well-being and the author of Soften the F#*k Up. He is a highly sort after speaker, life coach and mentor who has overcome depression and is now focused on empowering men to be better

Brett has a doctorate in Chiropractor from Murdoch University and is the Director of not-for-profit organisation, Hands on India. His career has involved working in the healthcare industry for over 20 years, is the principal Chiropractor at Pinjarra Chiropractic, was a partner in RockTape Australia and is the Founder of “The moMENtum Revolution”

Brett talks about:

Finding a way to becoming a Chiropractor
Mental Healing in Chiropracting
Stresses on the body and the mind regarding today’s society and expectation.
Mother’s going to back to independence
Being yourself as a couple
Understanding he is into depression mode
Soften The F#*k Up
Dealing with depression
Creating a positive foundation
Leading with vulnerability and authenticity
Mentoring men and women
How many people are struggling to mental depression
The moMENtum Revolution workshops
About his book – Soften The F#*k Up
Tips on how people can feel free to speak up
How to change the negative stigma around mental health

Tweets

“We have so many issues because of that way we do our work now, it’s become so sedimentary where we sit around and we aren’t physical.” Dr Brett Dellar talks about movement at work on the inspiring Great Leaders Podcast

“Having a positive foundation growing up is the key to so much.” Parenting and childhood foundation with Dr Brett Dellar on the Inspiring Great Leaders Podcast.

“Everytime you see a man go through their journey and their struggles and listening on what they have to say it reinforces what you’ve learned and you get new lessons along the way and you never stop learning.” The moMENtum Revolution with Dr Brett Dellar on the Inspiring Great Leaders Podcast.

“One thing we need to do as leaders and as people in today’s world and that is just being our authentic selves.” Dr Bret Dellar talks about the importance of leading with vulnerability on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

The moMENtum Revolution www.momentumrevolution.com

Dr Brett Dellar Linkedin https://www.linkedin.com/in/danny-abdallah-81b66079/

Dr Brett Dellar Facebook https://www.facebook.com/brett.dellar

Dr Brett Dellar Instagram https://www.instagram.com/drbrettdellar

Pinjarra Chiropractic https://www.pinjarrachiropractic.com.au/
Speakers Institute Corporate www.speakersinstitutecorporate.com
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Recommended Reading:
Soften the F#*k Up! Book https://www.booktopia.com.au/soften-the-f-k-up–brett-dellar/book/9780645593204.html

Inspiring Great Leaders Podcast #164 Unmish Parthasarathi Power of Storytelling in Sport

Posted on January 14, 2022January 15, 2022 by Craig Johns in Podcasts

Podcast: Play in new window | Download (Duration: 1:13:00 — 100.2MB) | Embed

Power of Storytelling in Sport

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Unmish Parthasarathi about the Power of Storytelling in Sport, bridging the communication gap, the crossroads of decision making in life, and how cricket can impact, influence and inform a corporate dynamic.

We also delve into fan inclusion as the future of fan engagement, imposter syndrome, the world of media, the changing tide of innovation and turning a lemon into a best-seller.

Unmish Parthasarathi – Power Of Storytelling In Sport

Unmish Parthasarathi is a storyteller, change agent, digital media expert and start-up innovator in emerging markets. Unmish brings a rare mix of competencies that includes multi-media content creation, video-based product development, strategy & sales coupled with a deep understanding of partnership development and cross-cultural collaboration in Asia & Europe. A passionate cricket fan, travel enthusiast, cross-cultural enabler, and loves harnessing the power of listening in storytelling,

He has lived in Delhi, Johannesburg, New York, London and Singapore, helping enable diverse organisations grow their relevance, reach or revenue by helping tell a better story. Unmish has a Bachelors Degree in History from St Stephens College; a Masters International Relations from the University of Cambridge; an MBA Strategy and Entrepreneurship from the London Business School and an MBA Entertainment, Media & Technology on Exchange at NYU Stern School of Business.

His career has included roles as a TV Reporter for Star News in India where he interviewed cricket superstars Anil Kumble and Sachin Tendulkar; digital media roles at IMG Media, Press Association, World Sailing League, BBC, ESPN STAR Sports and NewsCorp; Global Head of Digital Sales at ICC; and is currently the Founder of Picture Board Partners, Mentor Sport Tech Tokyo and Steering Committee Member for GoSports Foundation.

Unmish talks about:

Playing competitive cricket in Delhi, India.
Gratitude, humility and reflection being the greatest story of 2021.
Fragility of life has been very humbling.
The sandbox you play in.
Finding his space in the world of media.
The crossroads of decision making in life.
Why his cricket coach was a big father-figure and mentor.
Humans are hard-wired for story.
Power of Storytelling in Sport
The relationship between story and trust.
There is a lot of noise and imposter syndrome in the world.
Gender equality, race and mental health have become an important part of athletes.
Athletes letting fans into their backyards.
Innovation is culturally situated and doesn’t need to be a big bang.
Imran Khan and Martin Crowe being inspiring great leaders beyond sport.
Start-up nation of Israel, Singapore and New Zealand.

Tweets

“It’s an instinct, it’s an emotion and it’s a muscle which is inculcated by someone you trust, which is a parent, a grandparent or somebody else. You almost associate the verbal gymnastics, the painting of pictures with a very positive, trusted and assured experience. And I don’t think it ever leaves us.” Talking about the power of story on trust with Unmish Parthasarathi on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

LinkedIn https://www.linkedin.com/in/unmish
Facebook https://www.facebook.com/unmish
Twitter https://twitter.com/unmish1
Picture Board http://www.pictureboard.asia/
Speakers Institute Corporate www.speakersinstitutecorporate.com
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn https://www.linkedin.com/in/craig-johns-active-ceo-nz

active CEO Podcast #155 Minter Dial You Lead The Future

Posted on April 29, 2021April 29, 2021 by Craig Johns in Podcasts

Podcast: Play in new window | Download (Duration: 1:12:57 — 66.8MB) | Embed

On this episode of the active CEO Podcast, Craig Johns speaks with Minter Dial about You Lead The Future, fulcrum moments in life, truly expressing yourself and the L’Oreal confrontation room.

We also dive into the impact of the band The Grateful Dead, growing up in a changing world, life changing events that bring people together and embracing the messiness and chaos of life.

Minter Dial – You Lead The Future

Minter is an expert on leadership, brand and digital strategy with a specialisation in digital transformation; a top 100 digital marketing influencer; and the author of four books including the recently launched You Lead. He is a storyteller, consultant, Board Member at Scientific Brain Training and former Board member at lastminute.com, and host of the Minter Dialogue Podcast.

His education includes a BA Literature & Philosophy from Colgate University, BA Literature from Yale University and a MBA Marketing from INSEAD. Minter’s career has included Vice President of Donaldson, Lufkins and Jenrette, 16 years in Global Managerial roles at L’Oreal, General Manager Worldwide for Redken and VP Associate at Netexplo. As an entrepreneur he has founded The MYNDSET, Podcast Festival Events and MYDIAL.

Minter talks about

Truly expressing yourself
Passionately speaking about The Grateful Dead
Once you embrace death you live more in the present
Studying the lineage of his forgotten grandfather
Watching the plane crash into the World Trade Centre during 9/11
Do you make it come alive and feel real?
Help people feel like they are contributing to the bigger purpose
Completely obsessed with L’Oreal and Louis Vuitton
L’Oreal being both poet and peasant
You Lead The Future
The gladiatorial nature of the confrontation room
You Lead is an attempt to say You Lead yourself.
It takes courage to release your whole self at work
Cultures have a way of crushing your individuality
Give yourself the gift of who you are and who you want to be
My life is one long set of stories
How do you render energy all the time?

Resources Mentioned in this show:

Minter Dial www.minterdial.com
Minter Dialogue Podcast
Minter Dial Youtube https://www.youtube.com/channel/UCqlNQDGiUGwPb3vuUNoLevQ
Minter Dial Facebook
Minter Dial LinkedIn
Minter Dial Twitter
Speakers Institute Corporate www.speakersinstitutecorporate.com
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn

Recommended Reading:

You Lead – How Being Yourself Makes You A Better Leader Link
Heartificial Empathy – Putting Heart into Business and Artificial Intelligence Link
Future Proof – How To Get Your Business Ready For The Next Disruption Link
The Last Ring Home, A POW’s Lasting Legacy of Courage, Love, and Honor in World War II by Minter Dial Link

active CEO Podcast Brian Sands - Solving Problems For Other People

active CEO Podcast #153 Brian Sands Solving Problems For Other People

Posted on April 6, 2021April 30, 2021 by Craig Johns in Podcasts

Podcast: Play in new window | Download (Duration: 44:38 — 40.9MB) | Embed

active CEO Podcast #153 Brian Sands Solving Problems For Other People

On this episode of the active CEO Podcast, Craig Johns speaks with Brian Sands about solving problems for other people, how to manage a business through crisis, healthy people create successful businesses and you can’t wait for the crisis to finish.

We also delve into sliding doors moments, sandwich pressure of being in senior management, managing people from a different culture, stop the bleeding and simplify the complexity.

Brian Sands – Solving Problems For Other People

Brian is an organizational change specialist, independent advisor, living proof of how to survive and then thrive during crisis, and author of Stop The Bleeding – a mind shift through businesses crisis management. He is a wonderful leader who knows what resilience in the business world is all about, has a passion for thinking and doing everything differently and loves giving advice with impact through B1G1.

His education includes an advanced management program and a masters degree in Enterprise from the University of Melbourne, has completed an executive study at INSEAD, and a graduate of Company Directors Course from The Australian Institute of Company Directors. Brian’s career has included Managing Director at APM Group Australia, Regional Manager Victoria for Broad Construction, Non-Executive Director at 13^th Beach Golf Links, has held interim General Manager and CEO roles at Arrow International, LSH Property Australia and Longevity Group Australia, and founded Sentiment and BrianSands.com.

Brian talks about

Creating something, making something and building something.
Managing a business through the stock market crash and recession.
If I could build buildings, I could build teams.
Parochial expertise will get you nowhere.
Where do you want to be and by when.
History shows that there are cycles in business.
Lean into the crisis moment to make something different.
Be the participant rather than a passenger in crisis.
I got a kick out of solving problems for other people.
Awakening about seeing and thinking about things differently.
Writing Stop The Bleeding.
Inspired by solving problems for other people
Strategy is a process of seeing, planning, thinking and acting differently.
People get caught up in the what rather than the why
How do I create a proposition out of a problem

Tweets

“You have just got to get on with it. It is up to you. You are in control of your destiny, if you want to be successful.” Brian Sands talks about how to manage a business through crisis, on the active CEO Podcast.

“If you overly obsess about tomorrow, I think tomorrow will get worse and worse until you get there.” Brian Sands delves into stop the bleeding and you can’t wait for crisis to finish, on the active CEO Podcast.

“It took me down for a while. There was only one choice, turn the lights off and put the key in the door and deal with everything that came my way or roll my sleeves up and fight.” Creating a mind shift during crisis with Brian Sands, on the active CEO Podcast.

Resources Mentioned in this show:

Brian Sands www.briansands.com.au
Brian Sands LinkedIn
Speakers Institute Corporate www.speakersinstitutecorporate.com
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
NRG2Perform active CEO Podcast

Recommended Reading:

Stop The Bleeding Brian Sands

active CEO Podcast #150 Liz Goddard Future Of Fractional Teams

Posted on February 12, 2021February 16, 2021 by Craig Johns in Podcasts

Podcast: Play in new window | Download (Duration: 39:41 — 36.3MB) | Embed

On this episode of the active CEO Podcast, Craig Johns speaks with Liz Goddard about the future of fractional teams, helping small businesses scale, inheriting her family business as a teenager and the biggest problems CEO’s have.

We also delve in fitting small businesses with flexible teams, how to increase the success of new hires, building expert remote teams and living with intention.

Liz Goddard – Future Of Fractional Teams

Liz is an exceptional leader who grew up in a world of entrepreneurial ventures, lost her first business in the 2008 recession, thrived as a Director of Human Resources and has a passion for helping small businesses scale through her remote fractional staffing company, Bosun. She is an innovative entrepreneur who helps small businesses remain nimble and profitable in any economy, is an expert on fractional remote teams and is leading one of the fastest growing Fintech companies in Atlanta

Her education includes a Bachelors Degree from Western Kentucky University, and she inherited her first business at 19 years old and was the Director of HR at Priority Payment Systems, prior to founding Bosun Solutions with her best friend Nicole.

Liz talks about

Taking over family business at 18 years old.
Lost her first business during the recession.
The challenge of letting people go.
Future of fractional teams.
Hiring people is not about the resume.
What would our dads need if we had this business.
How do we make this business recession proof.
Fitting small businesses with flexible teams.
Confidence in your pricing and now your value.
Focus on deliverables and owning processes.
Fractional teams is the future of small businesses.
Living with purpose and being very intentional.

Tweets

“Its not being needed, honestly speaks to your leadership, more than a team that constantly feeling like you are the person with the answers.” Liz Goddard speaks about true leadership, on the active CEO Podcast.

“Biggest problem that CEO’s have is they think they are the only people who can do it.” Why many small businesses fail to scale with Liz Goddard, on the active CEO Podcast.

Resources Mentioned in this show:

Liz Goddard LinkedIn
Bosun Solutions www.bosunsolutions.com
Bosun Solutions Facebook https://www.facebook.com/bosunsolutions/
Bosun Solutions Instagram
Speakers Institute Corporate www.speakersinstitutecorporate.com
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn

Recommended Reading:

Make a Difference Book

active CEO Podcast #147 Nathan Baird Innovators Playbook For Leaders

Posted on January 20, 2021January 20, 2021 by Craig Johns in Podcasts

Podcast: Play in new window | Download (Duration: 46:59 — 43.0MB) | Embed

On this episode of the active CEO Podcast, Craig Johns speaks with Nathan Baird about Innovators Playbook For Leaders, Unilevers consumer connection, how Velcro was created, finding a relaxed space for ideas and why the consumer comes first.

We also delve into rediscovering your creativity, leadership is responsibility, staying fresh, and why we should fall in love with the problem and not the solution.

Nathan Baird – Innovators Playbook For Leaders

Nathan is the founder of Methodry, a design-led Innovation author, strategist and Speaker, and the creator of Innovator’s Playbook. He is a curious problem solver who is passionate about human centric design and experimentation, and understands the importance of better people, make better leaders.

Nathan has studied a Bachelor of Commerce Marketing & Management (Honours) and a Masters in Marketing & Brand Management from Victoria University of Wellington. His career has included brand, marketing and manager roles at renowned companies such as Unilever, KPMG, DB Breweries and Clear. Wen he is not working on creative design thinking with Methodry, he is an ambassador for Good Design Australia.

Nathan talks about

How do you satisfy people’s needs?
Taking a customer centric approach to marketing.
The importance of experiencing the consumers needs.
Getting down to the why behind consumers needs.
It’s not about taking the first good idea we have.
You can’t build on an idea unless you build it and suspend judgement.
Who else comes up with a problem for this need?
What environment are you in to get your best ideas?
Bring ideas to life quickly and cheaply to test with customers.
Set success criteria up front.
Innovators Playbook for leaders.
Only 5% of innovation is successful.
Why being human as a leader leads to success.
Being creative and innovative with a lot of fun.

Tweets

“Problems cannot be solved by thinking within the framework in which the problems were created.” Design thinking and the Innovators Playbook with Nathan Baird, on the active CEO Podcast.

“Four of the biggest blockers to individual and team creativity are behaviours, the brain, state and space” Nathan Baird talks about the Innovators Playbook, on the active CEO Podcast.

Resources Mentioned in this show:

Methodry www.methodry.com
Nathan Baird LinkedIn
Nathan Baird Twitter
Speakers Institute Corporate www.speakersinstitutecorporate.com
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn

Recommended Reading:

Innovator’s Playbook Book

Recent active CEO Podcast Episodes

#147 – Nathan Baird (Methodry) Innovators Playbook For Leaders Link
#146 – Ciara Lancaster (Change Consultant) Reimagine Change Link
#145 – LEGACY Your Mark On The World Link
#144 – Bo Brabo (Bo & Luke Show Podcast) White House Leadership Values Link
#143 – Vulnerable Open Honest COMMUNICATION Link
#142 – Penny Locaso (Hacking Happy) Hacking Happiness Link
#141 – IMPACT Through Clear Outcomes Link
#140 – Dr Amir Rashidian (Mid Atlantic Chiropractor) The Stressproof Life Link
#139 – TRUST Through Healthy Confrontation Link
#138 – Kine Corder (Presidential Lifestyle) Finding Your Money Mission Link

[gkit id=1]

They Serve Like We Lead

Credibility Nation Or Dubious Nation

The Hidden Job Market

Middle Managers Matter

Power of Storytelling in Sport

Nathan Baird – Innovators Playbook For Leaders

Subscribe To Friday Fast Five