On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Cassandra Goodman about being true at work, having clear goals and aspirations, and finding purpose in life.
We also dive deeper into facing certain challenges in order to improve personally, grow as leaders in the workplace and how we could build a relationship with our employees.
Cassandra Goodman – Being True At Work
Cassandra Goodman is the founder of The Centre For Self Fidelity and the author of the groundbreaking book, “Self-Fidelity – How Being True To Yourself Uplifts Your Working Life,” released in 2020, and “Being True” published just last year.
With three decades of international business experience across multiple industries, she’s worn many hats. From being the first Global Director of Employee Experience at a major healthcare corporation to her role as a part-time Chief Talent Activator, a Thrive Global program facilitator and executive coach, and an Associate at Monash Business School. Her influence extends to some of the world’s most renowned organizations, including NBN, ANZ, Cisco, Ralph Lauren, Adobe, Mastercard and many more.
Cassandra talks about:
Having a clear aspiration
Being true at work
Having your own vision and purpose
Getting lost to find ourselves
The definition of ordinary
Surveys in the workplace
Two kinds of improvement loops
Building a culture for non-negotiables in the workplace
Authenticity in leadership
How belongingness affects the workplace
No one size fits all
Tweets
“It’s not enough to love what you do unless you love who you’re being while you do it.” Cassandra Goodman talks about finding ourselves on the Inspiring Great Leaders Podcast.
“We can get lost by finding ourselves in a job that we suddenly realise is becoming soul destroying. You know, we can get lost in a relationship that doesn’t respect and honor who we are. We can get lost in so many different ways. It’s the waking up to that reality that we have lost.” Getting lost in finding ourselves by Cassandra Goodman on the Inspiring Great Leaders Podcast.
“In order to be enough, I needed to be a high achieving, low maintenance machine.” Cassandra Goodman talks about her family’s expectations on the Inspiring Great Leaders Podcast.
On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Monique Richardson about they serve like we lead, service leadership and how important our own roles are in keeping good customer service.
We also dive deeper into the factors to consider in making customer service work, creating a service vision and how we should set our strategies to ensure that good customer service is well offered to our customers.
Monique Richardson – They Serve Like We Lead
Monique Richardson is an expert and leading authority in Service Leadership and Customer Service, a speaker on Managing Difficult Customer Behaviour, and the author of the new book They Serve Like We Lead.
She holds a Bachelor’s degree in Training and Development from the University of Melbourne and now with over 22 years of honing her craft, she’s had the privilege of addressing over 50,000 individuals, instilling the principles of effective service leadership and customer care. Being a go-to expert for media outlets like Sky News, Sunrise, CEO World, and The CEO Institute, and has worked with many ASX Top 200 companies including ANZ, Transurban Group, and iconic brands including the Melbourne Cricket Club, Melbourne Airport, and Mercedes-Benz.
Mitchell talks about:
Protecting our customer service community
Having a service-minded family
The impact of your life on other people
Servant leader versus service leadership
Technology’s impact on customer service
Overall customer service strategy
Playing our own parts in a customer’s experience
Factors to consider in making customer service work
The inspiration behind They Serve Like We Lead
Having a great and positive attitude to deliver good customer service
Is having a bad day an excuse for poor customer service?
Resetting and redefining your service vision
What is an inspiring great leader?
Tweets
“It really is about the culture that’s set by the organisation that is then driven by the leadership.” Culture and leadership with Monique Richardson on the Inspiring Great Leaders Podcast.
“I think it’s so important as leaders that we also help our people to understand, why what they do matters and how it impacts on the customer.” Our role on a customer experience by Monique Richardson on the Inspiring Great Leaders Podcast.
“Sometimes there are things going on in people’s lives that are bigger than work. For the leaders to be able to have that compassion and empathy, that if somebody is not delivering that great experience, the first thing is just checking in to make sure that person’s okay and is everything okay in the world?” Compassion in the workplace by Monique Richardson on the Inspiring Great Leaders Podcast.
On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Mitchell Levy about Credibility Nation Or Dubious Nation, servant leadership and vulnerability as a leader.
We also dive deeper into the values that make up credibility, caring about others as a human being and as a leader, and the strategies that leaders can adopt to build successful ecosystems.
Mitchell Levy – Credibility Nation Or Dubious Nation
Mitchell Levy is a Global Credibility Expert, 2x international TEDx speaker, an international bestselling author with over 60 books under his belt, and a Certified Stakeholder Centered Coach. He’s earned a place among the world’s Top 200 Leadership Voices by LeadersHum, and as the #1 Thought Leader in Ecosystems and Top 100 Thought Leader Overall by Thinkers360.
With a wealth of professional experience, he served on the board of a NASDAQ firm, started 20 professional service companies in Silicon Valley, and founded four executive business programs and conferences during the dot.com days.
Mitchell talks about:
Taking roads less traveled and not always going in the direction that everyone else takes
Credibility Nation Or Dubious Nation
The value of the company is the sum of the parts
Building trust and credibility
Servant leadership and vulnerability as a leader
The traits of a servant leader
The values that make up credibility
Vulnerability, authenticity, integrity, and coaching ability
Being a compassionate human being, more transparent, being more understood
“It’s lonely at the top.”
Caring about others as a human being and as a leader
Napoleon Hill journey
Strategies that leaders can adopt to build successful ecosystems
Internal versus external credibility
Tweets
“I love the word trust and what that means. And to me, when I think about the word credibility, I’m going to say credibility is the quality in which you are trusted, known, and liked.” Trust and credibility with Mitchell Levy on the Inspiring Great Leaders Podcast.
“You can’t be a servant leader to others unless you at least properly serve yourself. You can’t be credible to others unless you’re credible to yourself. The servant leader who only gives and never receives, that’s not a good way to live life either.” Mitchell Levy on servant leadership on the Inspiring Great Leaders Podcast.
“If you care about somebody, if you truly see them, you find a way where they can see where they really want to go, not just where they say they want to go, but where they really want to go.” Being a caring leader with Mitchell Levy on the Inspiring Great Leaders Podcast.
On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Richard Triggs about Uncover The Hidden Job Market, executive search and recruitment, and the shifts in the modern job market.
We also dive deeper into talent hiring and retention, the need to navigate through modern changes and landscape shifts, and the role of human connection in recruitment.
Richard Triggs – The Hidden Job Market
Richard Triggs is the Founder and CEO of Arete Executive and The Boardroom, where he specializes in executive recruitment. He is also the host of the Arete Podcast and a best-selling author of the book, Uncover the Hidden Job Market.
Educationally, our Richard holds a Bachelor of Commerce degree from Griffith University and a Masters in Business Administration from Queensland University of Technology. He is highly regarded as a Fellow of the Australian Institute of Management and an active member of the Australian Institute of Company Directors. Throughout his impressive career, he has held key roles such as Regional and National Manager at P&O Services, Spotless, and Biniris, before transitioning into the world of executive search and recruitment.
Richard talks about:
Moving to Australia from California as a child – loving music, being in a band, and wanting to be a rock star
How his love for music and being in a band influenced his role in executive search
Being in a band is very much like being in a sporting team
Being a reluctant leader during his formative years
Innovative things that he does in the executive recruitment world
Uncover the Hidden Job Market
COVID-19 and the shifts in the job market
Getting in front of your employers of choice before they know that they need you
The great resignation
“The candidate is the commodity” mindset of a lot of organizations
Employees living in a completely different landscape at present times
Employers needing to navigate through modern changes and landscape shifts
Talents looking for something that gives them more fulfillment and more value
Workplace being the centerpiece of people’s social world
Internal vs. External hiring
AI replacing people
Tweets
“There’s no war for talent. If you’re a great employer and you can offer meaningful work that is exciting and well remunerated and they have the opportunity to work with dynamic and inspiring leaders, you will get people.” Hiring top talent with Richard Triggs on the Inspiring Great Leaders Podcast.
“My philosophy is that if I’m happy and helpful, the world will look after me or the universe will look after me. So I’ve looked at ways of how can I support both the employer and the executive to get great outcomes in a way that is not expensive.” Uncovering the hidden job market with Richard Triggs on the Inspiring Great Leaders Podcast.
“Across a whole variety of roles that require, whether it be sales or human resources or any kind of frontline activity, people still need to understand that their ability to connect and to communicate and to have empathy and to be happy and helpful can’t be replaced by AI.” Richard Triggs on recruitment and AI on the Inspiring Great Leaders Podcast.
On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Rebecca Houghton about Middle Managers Matter, 10 Ways To Level Up Your Leadership, and the importance and dilemmas of middle managers.
We also dive deeper into talent strategy, the dynamics of hierarchy in the workplace, projecting confidence and the rise of authentic leadership.
Rebecca Houghton – Middle Managers Matter Rebecca Houghton has over 25 years of experience in talent strategy, is an AHRI Talent Strategy and Golden Quill award-winner, as well as the best-selling author of IMPACT. She is also the architect of Level Up, a groundbreaking program exclusively designed for B-Suite leaders.
Throughout her illustrious career, Rebecca has collaborated with industry giants such as LinkedIn, Indeed, The City of Melbourne, and Concentrix, leaving an indelible mark on their success. Her expertise has been sought after by numerous esteemed publications including Harvard Business Review, Forbes, The Australian, News Ltd, CEO World and HR Leader.
Rebecca talks about:
Growing up in different cultures and fascination with group behaviour
Curiosity about how groups behave and how leaders influence groups to behave in a certain way
Big commonalities in leaders around the world
Confidence being your secret Achilles heel
What we think of ourselves on the inside is often the complete opposite of what we project on the outside
Internal and external confidence
Middle Managers Matter
Talent strategy
Projecting confidence at the right times
Rise of authentic leadership
10 Ways To Level Up Your Leadership
The importance of middle managers
Only 7% of communication is made up of the spoken word
Creating a more psychologically secure environment in the workplace
Diversity and more gender balance in roles in the workplace
Relationship with artificial intelligence
Dynamics in the workplace – B Suite and C Suite
Tweets
“There is loads of anecdotal and research evidence that proves that when your mid-level leaders are on point, your transformations succeed.” Rebecca Houghton on middle managers matter on the Inspiring Great Leaders Podcast.
“It doesn’t matter what language you speak and what country you come from as a leader. Confidence is your secret achilles heel. As a leader, influence is your greatest frustration.” Big commonalities as a leader with Rebecca Houghton on the Inspiring Great Leaders Podcast.
“Middle managers have always been the meat in the sandwich. They’ve always been squeezed between conflicting agendas and diametrically opposing forces. What the executive wants versus what the workforce wants are never going to match up.” The dilemma of middle managers with Rebecca Houghton on the Inspiring Great Leaders Podcast.
On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Kobi Simmat about How to Build a Business That Others Want to Buy, the five M’s that make or break a business and expanding your business by investing in your people.
We also dive deeper into the importance of getting mentorship and coaching in growing professionally, setting up a service focussed business, and creating a safe space for the people in your business.
Kobi Simmat – Build A Business
Kobi Simmat is the brilliant mind behind Best Practice Biz, host of the Infinite Business Summit, and the author of the renowned book titled “How to Build a Business That Others Want to Buy.”
His educational background includes a Bachelor of Applied Science earned from Western Sydney University and he holds certifications in various fields such as business, strategy, consulting, and marketing, demonstrating his breadth of knowledge and expertise. He is the founder of Simmat Consulting, Bestpractice.biz, Nextpractice, Kobisimmat.com, and The Talking Business Podcast. Additionally, he serves as the Editor in Chief for Infinite Magazine, further solidifying his influential presence in the business world.
Kobi also served as the former President of the Australian Open Skiff Association, showcasing his leadership skills both on and off the water. As a specialist in business certification, he has dedicated his efforts to ensuring excellence in the field. Moreover, he takes great pride in being a loving father, and his life has been greatly influenced by the legendary entrepreneur, Dick Smith.
Kobi talks about:
Struggling in school and wanting to be self-sufficient and working at an early age
Views and insights on the education system and how he developed an entrepreneurial mindset
Getting mentored and inspired by Karen Pinney and Dick Smith
Building a recurring revenue business
Getting better at finding the right people and growing a team and business
Having a mindset shift, maturity in understanding processes, and hiring coaches and high-performance professionals to help him grow professionally
How can people set up a more of a service focussed business
Scaling a business by empowering and upskilling your employees
Allowing your people to make mistakes and creating a safe space for them to grow
How to Build a Business That Others Want to Buy
The beauty of entrepreneurship
The five M’s that make or break a business
Tweets
“I think it was definitely a mindset shift and a maturity of understanding processes. But there’s one other thing. I’ve always had mentors. I’ve always paid a coach and high-performance professionals to help me, whether it’s a legal team or an accountant.” Kobi Simmat on what helped him run and grow his business and leadership on the Inspiring Great Leaders Podcast.
“You’re focusing on the customer and then what incredible benefits can we as a team give to the customer? If you keep saying to yourself, what incredible benefit do I give to the customer, I look after the customer. It’s a mindset shift first and foremost. Then it’s about saying, can that customer get that incredible benefit in my absence?” Better customer service and scaling a business with Kobi Simmat on the Inspiring Great Leaders Podcast.
“Your job as the leader is to be setting up a really safe environment for people to get experience and knowing the mistakes that you make and by making the mistakes, you learn to avoid them. The safer you can make that mistake-making exercise for your people and the faster you can do that, the faster they’re going to grow.” Creating a safe environment for your people to grow with Kobi Simmat on the Inspiring Great Leaders Podcast.
On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Alexis Haselberger about productivity and time well spent, building a better workplace culture, and the humanistic approach to workplace productivity.
We also dive deeper into how to better schedule meetings in the workplace, looking into flexibility in teams and organisations, and building psychological safety for a diverse group of people from a leader’s perspective.
Alexis Haselberger – Productivity and Time Well Spent
Alexis Haselberger has nearly twenty years of experience in operations and HR for fast-paced startups, she has become an esteemed authority in productivity and time management.
She graduated Cum Laude from New York University’s Gallatin School of Individualized Study, specializing in BA Existentialism, Alternative Education Theory, and Studio Art. Her expertise has benefited over 113,000 enthusiastic learners, and she has successfully collaborated with renowned clients such as Google, Lyft, Workday, and Capital One, demonstrating the effectiveness of her proven methods.
Alexis talks about:
Growing up wanting to be a doctor, an astronaut and being a natural leader
Working 40 hours a week vs. 32 hours a week
Spending more time in meetings hampering productivity in the workplace
Flexibility in the workplace and asynchronous work for teams
Technology changing lives for the better
No meetings Monday
Non-negotiables for doing deep work
Building relationships and rapport among teams in remote workplaces
Shaping workplace culture by observing your people’s behaviour
Developing a more diverse and inclusive environment
Building psychological safety for a diverse group of people from a leader’s perspective
Sharing learnings with your team during meetings
Humanistic approach to workplace productivity
Tweets
“If you want to know what your culture is and if you want to shape it, you have to audit who is being hired, fired, and promoted because those are the types of behaviours that you’re really showing. Yes, these are true values and some of the ways that we can shape culture is around what are our policies around the way that people behave.” Making sure that our workplace culture is hitting in the right direction with Alexis Haselberger on the Inspiring Great Leaders Podcast.
“If we want any kind of change around the amount of time that we’re working or what are the standards and things like that, we actually have to think about how we work during the day because most people that I work with, their time during the 9 to 5 during the day is like 80 to 90% meetings.” Alexis Haselberger about our communication norms in the workplace on the Inspiring Great Leaders Podcast.
“I want to adopt an efficiency technology so that I can do the same stuff in less time, that I have more time for other stuff that may be more compelling to me.” Using technology more efficiently to increase productivity and achieve balance with Alex Haselberger on the Inspiring Great Leaders Podcast.
On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Gifty Enright about Octopus on a Treadmill, women in the workplace, and learning leadership principles from her family.
We also dive deeper into diversity of thoughts, race, gender, and age groups in the corporate world, the cultural shifts in the workplace, and helping working mothers through coaching.
Gifty Enright – Octopus on a Treadmill
Gifty Enright is a transformational & leadership coach, an international TEDx speaker, a leading authority specialising in Women in the Workplace and Wellbeing, and the best-selling author of the book Octopus on a Treadmill.
She is an FCCA Certified Accountant, has worked as an IT Programme Manager/Director at BP, BBC and PWC, and is a Chair Of The Board Of Trustees for Action Breaks Silence, a charity for the prevention of violence against women and girls. With an impressive background, Gifty has graced prestigious stages, including Oxford University, and has been featured in renowned publications like Thrive Global, Business Woman, and Metro, solidifying her reputation as a trailblazer in her field.
Gifty talks about:
Growing up in an abundance of close and meaningful relationships in Ghana
Descending from a powerful lineage of women in the family influencing her leadership in women
Octopus on a Treadmill
Bringing depth and richness to your life outside of money
Performance bias against women in the workplace
Learning leadership principles from her family
Going out of the comfort zone when being a leader
Fascination about technology and logic in the IT world
Shift in corporate culture
Diversity of thoughts, race, gender, and age groups in the corporate world
Women in the workplace and wellbeing
Struggles of working mothers and working parents
Tweets
“I’ve been surrounded by strong women all my life and it never once crossed my mind that I couldn’t do anything that a man could do. And I always saw myself as leading the charge for women. It was always in my blood somewhere.” Gifty Enright on being a woman with strength and power on the Inspiring Great Leaders Podcast.
“You have to have good self-esteem because without good self-esteem you cannot impose abundance. You have to believe that you are worth it. You have to believe that your time for yourself is just as important as the time you give to somebody else.” Possessing high self-esteem with Gifty Enright on the Inspiring Great Leaders Podcast.
“We have diversity of thought. So previously it was the same people making the same decisions cut from the same models, and so it had to only work that way. It is changing now. Now you have diversity, you have women, you have people from an ethnic minority.” Diversity of thoughts, ideas & perspectives in the corporate world with Gifty Enright on the Inspiring Great Leaders Podcast.
On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Anneli Blundell on her new book The Gender Penalty, Interpersonal Intelligence and Communication, and Women in Leadership.
We also dive deep into supporting women in leadership, diversity, social constructs, gender stereotypes, gender equality, and the humanisation of our existence.
Anneli Blundell – Interpersonal Intelligence & The Gender Penalty
Anneli Blundell is known as the “Professional People Whisperer”. She is a bestselling author and a highly regarded professional who has been featured in various media publications, including Foxtel’s Sky News-Business Success program and The Australian – Business Review. She was also a guest expert on the documentary ‘The Gender Narrative’ and was awarded the Australian Institute of Training and Development’s Learning & Development Professional of the Year in 2021. She currently serves as the 2022 Victorian President for Professional Speakers Australia.
She has a Bachelor’s in Business Administration from Monash University, where she graduated with High Distinctions, and has worked with major corporations such as Mercedes-Benz, Ernst and Young, and Telstra, among others. Anneli authored several best-selling books, including her latest works, ‘The Gender Penalty’ and ‘When Men Lead Women,’ which offer insights on navigating the leadership landscape and accelerating women’s careers.
Anneli talks about:
Living in Sweden
Women in the workplace
When men lead women
Interpersonal intelligence
Workplace diversity
Being a leader
Good leaders and bad leaders
Stress and resilience
Remote working
Performance in a corporate world
The Gender Penalty
Gender stereotypes in the workplace
Gender equality in the workplace
Women on the Workfront
Humanisation of our existence
Tweets
“You have to openly embrace and accept everyone who’s different from you. Difference is actually uncomfortable.” Anneli Blundell talks about embracing and accepting differences on the Inspiring Great Leaders Podcast.
“If we are spending 98% of our time in the corporate world, as you say, just performing, we are missing a huge opportunity to actually be learning all the lessons we are learning on a day-by-day basis that we we’re not entrenching because we’re letting them slip through our mental fingers.” Anneli Blundell on performance in a corporate world on the Inspiring Great Leaders Podcast.
“Women needed help, not because they were broken or less than, but because they were trying to operate within a system that didn’t know how to value them and didn’t know how to leverage the skills.” Gender stereotypes and equality with Anneli Blundell on the Inspiring Great Leaders Podcast.
On this episode of the active CEO Podcast, Craig Johns speaks with Fiona Robertson about the rules of belonging, lessons learnt in culture working at Oglivy and IBM, listening with intention, and the Intersection between culture and strategy.
We also delve into living outside your comfort zone, you have to notice before you choose, being a warm authoritative leader, a coach is not a friend and having an obsession with human interaction.
Fiona Robertson – Culture Is The Rules Of Belonging
Fiona Robertson is a culture change expert who has 30 years experience with blue chip corporates around the world. She loves bringing people on the change journey, is a master of managing group dynamics, and genuinely cares about the work that she does, the people she interacts with and the impact it makes on the organisation. Fiona is known as a passionate, caring, deeply committed and relentless leader of change.
Her education included a BA English Literature at Monash University, an Executive MBA from the London Business School, is certified as an Executive Coach from the Institute of Executive Coaching and Leadership, and is a certified Company Director from the Australian Institute of Company Directors. Fiona’s career has included roles in marketing, communications, consulting and human resources at companies such as Ogilvy, Kiboodle, Growth Solutions Group, Right Management and National Australia Bank. She founded Robertson Consulting Services in 2017, to help leaders and business owners create the culture they need to execute strategy.
Fiona talks about:
Experiencing turbulent change when her parents divorced.
Igniting a love of language and fascination with the human condition.
The extraordinary similarities between countries but vast differences in cultures.
We all look at the world through our own unique lens.
Our ability to predict the future is becoming less and less.
If you have a hammer, everything looks like a nail.
What characteristics are needed to be an effective leader of cultural change?
Need to be nimble to respond to the marketplace.
Humans adopt the behaviour that is considered successful in the group that they join.
Our brains are very good at keeping us safe; they believe that to belong is to be safe.
Culture is the rules of belonging.
Leading with core values with a combination of empathy and high expectations.
When you are changing something, tell them the ten things that are not changing.
Pay attention, culture should be continually nudged as strategy changes.
A coach is person who is there to challenge and support you in equal measure.
If you want to change something in life you have to notice what you are doing now.
Active CEO Performance Tip
Own Your OWN FREEDOM – Are you content with how you are living your life or the way that you might be living someone else’s life? Find the passion, happiness & direction in your life. What fuels the fire in your belly? What are you willing to sacrifice to fulfill your passion? What allows you to feel content and fall asleep at ease? What is your purpose and direction in life? Questions to ask yourself – 1. What makes you come alive. 2. What are your innate strengths. 3. Where do you add greatest value
Tweets
“Everyone looks through their own lens at the world. Meet people where they are. Attempt to see the world through their eyes. Listen intently to what is said and not said. Try to imagine yourself dealing with the pressures with who ever you are speaking with is dealing with on a day to day basis, because everybody has them.” Fiona Robertson on the rules of belonging, on the active CEO Podcast.
“Our brains are very good at keeping us safe, they believe that to belong is to be safe. They will resist consciously and unconsciously a change to the rules of belonging.” Discussing how the human brain reacts to change with Fiona Robertson, on the active CEO Podcast.
“Living inside your comfort zone makes you feel safe but prevents you from trying the things that you make you more successful.” Fiona Robertson describing living inside your comfort zone, on the active CEO Podcast.
“People perform best when they know they are fully supported, so any form of failure or mistake is a beautiful learning opportunity.” Being a supportive leader with Fiona Robertson on the active CEO Podcast.
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Todd Greenberg (NRL) More Than A Game
The importance of EQ as a leader, choosing character before talent & CEO Loneliness.
Gabrielle Dow (Green Bay Packers) Green Bay Packers Experience
Green Bay Packers Experience, her love of sports marketing & fan engagement, successful NFL clubs.
Charles Fairlie Unsung Business Heroes
Unsung Business heroes, inspiring leaders, crowd funded book models & Netwalking.
Amanda Jacobs (Blairgowrie Yacht Squadron) She Leads With Empathy
She Leads With Empathy, empowering women in sport, the Olympic Games & the ultimate elevator pitch.
Mark Turner (Triathlon Scotland) Coaching Saved My Life
How coaching saved my life, losing humility, being vulnerable & establishing a high performance environment.
Jennifer Dunham (Happiness Matters) – Pivotal Moments Create Decisions