active CEO Podcast Craig Johns NRG2Perform High Performance Leadership PEOPLE Serve People Who Matter

active CEO Podcast #113 PEOPLE Serve People Who Matter

active CEO Podcast Craig Johns NRG2Perform High Performance Leadership PEOPLE Serve People Who Matter

PEOPLE Serve People Who Matter

Employees are the heartbeat of a company. What happens if the heart stops beating? It is important to note that people can be your greatest assets, but they can also be your greatest liabilities!

People don’t leave companies, they leave managers! Employees who have been pushed to the point that they no longer care, will not go the extra mile.

People are our greatest assets so it is important that you serve those who matter, through a coaching leadership approach where you create a growth and learning environment.

Are you being a servant leader who has a coaching leadership approach?

  1. Recruitment and Selection
  2. Targeted Training
  3. Knowledge Sharing

Leadership Talent Cycle

  1. Talent Identification – through effective recruitment practices
  2. Talent Development – through a coach leadership approach
  3. Talent Performance – through removing barriers and getting out of the way

Leadership Growth Triad

  1. 3x Talent Cycle
  2. Recruit Employees who have talent
  3. Recruit Mentors who train employees
  4. Recruit Coaches who inspire mentors

“Train people well enough so they can leave, treat them well enough so they don’t want to.” RICHARD BRANSON

There is nothing more beautiful than teaching, coaching and mentoring people. The immense pride and enjoyment you get out of seeing someone grow is supported by the benefits you receive by teaching and coaching. You learn more about yourself, you tend to reflect on your own habits and routines, and you provide an opportunity to learn new ways of doing things.

“People learn the most when teaching others.” PETER DRUCKER

As a CEO or leader you have a huge responsibility to not only prepare your people for their work, but also prepare them for life. More than just teaching skills, you have an obligation to teach them to find and understand their purpose.

Once people understand their purpose, you then have to work with them to connect it with the purpose of the company and the work they are completing. People are the only sustainable thing in an organization or a team.

There is nothing more rewarding than teaching people to become better than ourselves. Many CEO’s and leaders are afraid of the people they work with becoming better skilled, better leaders and better people than they are. It’s all about ego, and they need to realize that way of thinking is hindering the progress of both the company and themselves. As a CEO and leader, you need to learn how to create a mindset where you are proud of people growing above you, rather than being afraid of it.

“Give a man a fish; feed him for a day. Teach a man to fish; feed him for a lifetime.” LAO TZU

How are you leading your people?

Your people are your greatest asset. Take the time to communicate with your people, listen to them, and ask questions that improve their understanding, and bring them closer to the purpose of the company and what they want to achieve in life. Find ways to reflect on how you interact with your people and seek new ways to communicate more effectively. You have a great responsibility!

“If you think in terms of a year, plant a seed; If in terms of ten years, plant trees; If in terms of 100 years, teach the people.” CONFUSCIOUS

Want To Learn More?

Check out the newly Breaking The CEO Code whitepaper. It provides an overview of Breaking The CEO Code and showcases the 6 key phases. We also go a little deeper into the 2nd phase PERFORMANCE, where we discuss the 3 P’s of the Leadership Performance Formula.

Breaking The CEO Code Whitepaper Download

Resources Mentioned in this show:

Subscribe to active CEO Podcast on Itunes
Craig Johns Keynote Speaker
active CEO Coaching
active CEO Podcast
Corporate Programs
Sport Performance
NRG2Perform www.nrg2perform.com
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn

Recent active CEO Podcast Episodes

#113 – PEOPLE Serve People Who Matter Link
#112 – Karthik Madugula (Happiness Consultant) Ultimate Experiment On Human Behaviour Link
#111 – PURPOSE Create A Ripple Effect Link
#110 – Dr Paul White (Workplace Appreciation) 5 Languages Of Workplace Appreciation Link
#109 – 6 Principles To Be A World Class Leader Link
#108 – Fiona Robertson (Entrepreneur) Culture Is The Rules Of Belonging Link
#107 – Create Your Own MBA Link
#106 – Kathy Robinson (Athena Wellness) The Athena Principles Link
#105 – Own Your OWN SPACE Link
#104 – Mark Weatherall (Te Araroa Trust) Leading The Great Outdoors Link

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Liza Pavlakos (lizapavlakos.com) – Adversity Transforms Lives

active CEO Podcast #16 Liza Pavlakos Adversity Transforms Lives

Liza Pavalakos – Founder LizaPavlakos.com

On this episode of the active CEO Podcast, we are blessed to hear a compelling insight into the incredible life of Liza Pavlakos, from being physically and sexually abused, raped, homeless, kidnapped, tortured and human trafficked, to leading highly successful businesses and becoming an acclaimed international speaker, with limited high school education and no business training. We discuss overcoming and coping with adversity, starting a business with no education or business education, selling the service before the product, treating everyone as human beings, being proud to talk about your adversities, first knowing your ‘why’ before you know your ‘how’, and how she leads an active CEO lifestyle. This is one episode of the active CEO Podcast that you do not want to miss.

Background

Liza Pavlakos is a beautiful lady who has emerged from the depths of misery, frustration of powerlessness, humiliation of sexual and physical abuse, heartache of abduction, loneliness as a homeless teenager, hopelessness of being human trafficked and hardships of poverty, to rise up and lead a highly successful life as a businesswomen and international motivational speaker.

Her grit and determination to turn around her life, overcome adversity, understand life is worth living, be exceptional and become a successful entrepreneur, has led her to inspiring and motivating many people around the world.

She broke through barriers and bounded over obstacles, as a young self-taught entrepreneur and philanthropist, to transform Minibar Piccolo into a popular Melbourne café, successfully grow Finest Alterations from a struggling business to a thriving profitable five-outlet franchise, and at the age of 23, plan and stage the Miss India International Pageant generating $100,000 in ticket sales.

This remarkable woman inspires hope, empowers audiences, energises people and transforms lives with her moving story, beautiful soul, lasting imprint and infectious optimism. She shares her story and message around the globe through the Liza Pavlakos Foundation, www.lizapavlakos.com and with global companies such as CNN, Ritz Carlton, PWC, Qatar Airways, Colonial and ANZ.

Liza talks about:

  • Being exceptional about the way we think about the situations that be fall us and being the best version of yourself that you can be.
  • How we choose to handle adversities, is what defines us.
  • Being physically and sexually abused from the age of six by her uncle and cousin, who she really loved and trusted.
  • Feeling unheard at the age of 15 she developed depression, which led to an addiction to suicide and running away from home at the age of 17.
  • From a very sheltered Malaysian Islamic background, to being homeless and alone on the streets of Melbourne in Australia.
  • Being kidnapped by a stranger while walking home from school, to a destination she did not recognize and tortured for 8 hours till she was a knife edge away from death as she was given her last rights.
  • Feeling the heartbeat of her first child made her feel that she was loved, that she had a sense of purpose and to be the best version of myself.
  • Coming up with her first business idea that resulted in a $100,000 profit, Miss India International beauty pageant, with zero start up and a baby in her hand.
  • Empowering women and girls that have been abused themselves, but who weren’t able to articulate it or come out in the open.
  • Feeling the calmness come over you when tragedy is about to strike you
  • An Uber ride in the Middle East with her cameraman and assistant that led to being held at a prison and the uncovering of a human trafficking ring of over 350 people who had been gagged, murdered and burnt as military intelligence saved their lives.
  • Suffering and coping with Post-traumatic stress syndrome, and now having the courage to make change and talk about it. .
  • Having to ask customers how to make a Latte during her first days at Minibar Piccolo.
  • The product should always be good, but it is always selling the service first before the product.
  • Treating everyone as human beings as everyone has a story.
  • Treating everyone who works with her as family members and they all will have a vested interest in the business.
  • Staying calm, relaxed and focused on the person or people who need you to be strong, during moments of vulnerability.
  • Seeing people from the eyes of love, forgiveness, empathy and understanding that it makes the world of difference.
  • Know your “why” and then you will know your “how”.
  • The purpose of the Liza Pavlakos Foundation.
  • Teaching her children that they don’t need to shy away from anything and they don’t have to worry how people perceive them.
  • Waking up in the morning, preparing food for dinner, going to the gym, doing something for her, listening to music and reading books.
  • When travelling she always ensures that she has arranged a trainer ahead of time.
  • Her soon to be released book – Voiceless No More

Active CEO Wellness Tip

Ben and Craig discuss the importance of getting active in the workplace. Extended periods of time spent sitting can result in chronic back pain, cardiovascular disease, muscle deterioration, decreased productivity and even poor mental health. It supports a sedentary lifestyle that could also lead to weight gain, poor cardiovascular health, weakened muscles, stiff joints, and even diabetes.

Tweets

“The adversities are the very thing that makes them beautiful, that make them unique, that make them resilient, that make them strong.” Overcoming adversity with Liza Pavlakos on the active CEO Podcast.

“I am proof that a person can prevail against seemingly insurmountable circumstances if they have perseverance and the right mindset.” Liza Pavlakos on being consistent in the pursuit of her dream, on the active CEO Podcast.

 

Resources Mentioned in this show:

Liza Pavlakos LinkedIn

Liza Pavlakos www.lizapavlakos.com

Liza Pavlakos Facebook

Liza Pavlakos Instagram

Finest Alterations link

www.nrg2perform.com

craig@nrg2perform.com

Craig Johns LinkedIn

Ben Gathercole LinkedIn

Ben Gathercole Performance Coaching www.bengathercole.com.au

Recommended Reading:

Better Than Winning – Ben’s best selling book

Previous active CEO Podcast Episodes:

#15 – Michael Sewards (SkyBus) – All Aboard the SkyBus Link
#14 – Jamin Heppell & Jen Ziegner (Mountains & Marathons) – Leading From the Mountain Tops Link
#13 – Chris Dean (Choice Energy) – Disrupting the Energy Spectrum link
#12 – Kate Palmer (Sport Australia) – Changing the Game link
#11 – Tim Cosulich (Fratelli Cosulich Group) – Navigating the Global Family Business link
#10 – Dr Ndidi Nnoli-Edozien (Rising Tide Africa) – Magic Happens Outside the Comfort Zone link
#9 – Mike DeNoma (KBZ Bank) Part #2 – Creating an Earthquake link
#8 – Mike DeNoma (KBZ Bank) Part #1 – Your Strengths are What Energise You link
#7 – Trina Gordon (Boyden World Corporation) – Recruiting World Leaders link
#6 – Indiran Padayachee (RentCorp) – Winning Only Matters link
#5 – Suzie Hoitink (Clear Complexions) – Enemy of a Great Life is a Good One link
#4 – Rene Zondag (PBI) – People Are Our Greatest Asset link
#3 – Anne Gripper (NSW Office of Sport) – 6 C’s of Leadership link
#2 – active CEO Intro (NRG2Perform) Part 2 link
#1 – active CEO Intro (NRG2Perform) Part 1 link

December NRGizer Newsletter

IMG_8193The NRGizer by NRG2Perform December newsletter is now available – Be the Best Version of Yourself – In this issue we discuss Changing the Game with Kate Palmer of Sport Australia; quietening the mind before going to sleep; parking the ego in a co-CEO environment with Michael Sewards SkyBus, and take a look at whether you are seeing the big picture.

Ben Gathercole and Craig Johns also delve into disrupting the energy sector with Christopher Dean, you can’t stop rotting wood; leading from the mountain tops with Jamin Heppell and Jen Ziegner on Mountains and Marathons; and are you working out with a purpose.

View the Newsletter

Michael Sewards (SkyBus) – All Aboard the SkyBus

active CEO Podcast #15 Michael Sewards All Aboard the SkyBus

Michael Sewards – CEO SkyBus

On this episode of the active CEO Podcast, we discuss how Michael’s team are elevating the experience of the SkyBus Passengers, coping with passengers varying stress levels, expanding both nationally and internationally, and solving the congestion problems at airports. We delve into Michael’s leadership style, parking the ego in a co-CEO environment, the growing pains when expanding quickly from 140 to 600 team members, and leading through transparency, energy and purpose, in a practical manner.

Background

Michael Sewards is a CEO that is always on the move, ensuring that customers are placed first and the passenger experience is of the highest quality. His leadership style is a charismatic, but humble, approach that suits being at the heart of a world-class transport service that caters for over 4 million passengers per year. He became Co-CEO of SkyBus in 2014, the company services airport passengers across Australia and New Zealand in Melbourne, Gold Coast, Auckland and Hobart, at no cost to the tax payers.

His efficient nature shines through in his ability to manage multiple site locations, volunteering at various sport organisations, supporting charities, spending time with his family and finding time to ride his bike. Michael is known for his generosity and caring nature, he spends a lot of time with his wife supporting and making a difference with those less fortunate such as starving children and women dealing with Breast Cancer.

Michael talks about:

  • Growing up and dreaming of being a Professional soccer player, and the harsh realities of trialling for Queens Park Rangers and realising that you don’t have enough talent to succeed.
  • The importance of preparation and understanding the environment you are about to enter.
  • How having part-time roles during High School and University allowed him to develop the fundamental skills required to be successful in business.
  • The first 100 days as the new CEO of SkyBus and being handed the keys.
  • Underestimating the strength of the culture in a family business that had been developed over 36 years.
  • Having a co-CEO and the relationship that has been developed for over 20 years.
  • SkyBus being proud to showcase and love the passenger’s destination, and making sure that their first impression is truly amazing.
  • Coping with passengers differing levels of stress, feelings, experience and approach to travelling.
  • Why it is important for the CEO to be clipping tickets at the curb or driving the bus.
  • Understanding the pinch points and degrees of stress in the business because of an event or certain time of the year, and deploying the management team to the curb.
  • The expansion strategy of SkyBus and the most important components for making it successful.
  • Understanding what the market knew and felt about SkyBus. Is there sense of brand equity and passenger ownership of the brand?
  • The greatest limitation to growth at airports is congestion in the forecourt terminal.
  • Partnerships are becoming very important in the growth and development of both business and most importantly the community.
  • SkyBus powered by Vodafone.
  • Wrapping the bus in promoting White Ribbon and Breast Cancer Network, and getting the bus drivers to sign the bus and commit to stopping any violence towards women.
  • The importance of turning off from work, having interests outside of work, riding a bike before work and reading a book per week.
  • Doing something new, every day, for the last four years.

Active CEO Wellness Tip

Ben and Craig talk about giving it a rest. It is amazing how many people disregard the most important technique for stress management, productivity, mental health, physical health and performance, GET A GOODS NIGHT SLEEP! People who get less than 6hrs sleep double the likelihood of weight gain and diabetes because of raised cortisol levels and the affects it has on insulin metabolism and blood-sugar control. Getting 8 or more hours sleep a night has a positive affect on your biochemical balance, predisposition to chronic diseases, performance, mood, energy levels, helping you to lose weight, controlling your stress response and vigour. Prioritise the time you go to bed.

Tweets

“The most important thing our team members need to know, is that somebody is there to help.” Gaining an insight into Michael Sewards, CEO of SkyBus, on the active CEO Podcast.

“It is challenging to apply the learning’s from Australia and to pivot and mold in New Zealand. It is just such an incredibly dynamic market because everything that happens in New Zealand is really done for the rest of the world.” Michael Sewards on expanding SkyBus into New Zealand, on the active CEO Podcast.

 

Resources Mentioned in this show:

Michael Sewards LinkedIn

SkyBus www.skybus.com.au

www.nrg2perform.com

craig@nrg2perform.com

Craig Johns LinkedIn

Ben Gathercole LinkedIn

Ben Gathercole Performance Coaching www.bengathercole.com.au

Recommended Reading:

Better Than Winning – Ben’s best selling book link

Previous active CEO Podcast Episodes:

#14 – Jamin Heppell & Jen Ziegner (Mountains & Marathons) – Leading From the Mountain Tops Link
#13 
– Chris Dean (Choice Energy) – Disrupting the Energy Spectrum link
#12 – Kate Palmer (Sport Australia) – Changing the Game link
#11 – Tim Cosulich (Fratelli Cosulich Group) – Navigating the Global Family Business link
#10
– Dr Ndidi Nnoli-Edozien (Rising Tide Africa) – Magic Happens Outside the Comfort Zone link
#9 – Mike DeNoma (KBZ Bank) Part #2 – Creating an Earthquake link
#8 – Mike DeNoma (KBZ Bank) Part #1 – Your Strengths are What Energise You link
#7 –
Trina Gordon (Boyden World Corporation) – Recruiting World Leaders link
#6 – Indiran Padayachee (RentCorp) – Winning Only Matters link
#5 – Suzie Hoitink (Clear Complexions) – Enemy of a Great Life is a Good One link
#4 – Rene Zondag (PBI) – People Are Our Greatest Asset link
#3 – Anne Gripper (NSW Office of Sport) – 6 C’s of Leadership link 
#2 – active CEO Intro (NRG2Perform) Part 2 link
#1 – active CEO Intro (NRG2Perform) Part 1 link

actve CEO Podcast Indiran Padayachee Rentcorp Winning Only Matters

active CEO Podcast #6 Indiran Padayachee Winning Only Matters

PCB Vol 6- Indiran Padayachee
Indiran Padayachee – Founder & CEO Rentcorp Forklifts

On this episode of the active CEO Podcast, Craig Johns and Ben Gathercole speak with Indiran Padayachee delving into his performance and precision mind, discussing immigrating from South Africa to Australia, working in Toyota, leading Rentcorp, allowing people to mistakes, investing in your competitors, innovation through diversification of staff, being an active CEO and why racing Porsche GT Cup cars is his ‘Golf” outlet.

Indiran Padayachee

Indiran Padayachee is the Founder, Director and CEO of Rentcorp Forklifts. Indiran immigrated to Australia in 1987 and has been building RentCorp, a Forklift rental company, in Sydney. Indiran is also a dedicated and very successful Porsche Cup competitor, which is one of the most competitive one make series in the world. He is a very humble, well respected, and leads through empowerment.

Indiran talks about:

  • The challenges of immigrating from South Africa to Australia in the 1980’s
  • Dealing with leaving behind a well-established lifestyle and family network
  • How working with Toyota gave him the stepping stones to starting his own business
  • Why it was important to work locally, get to know the culture, what was and wasn’t acceptable, business environment, and meeting customers and people
  • What the materials and handling industry involves and how it is evolving
  • The importance of a rapidly changing IT world
  • Investing time in knowing what your competitors are doing, finding alternatives, in-house training, empowering people and providing exceptional service.
  • Using a collaborative and empowerment centered leadership style
  • Allowing people to make mistakes
  • If someone needs a solution, then the present 3 options
  • How Rentcorp fosters innovation
  • Why the staff write down five points each day
  • Opportunities to discuss new ideas
  • Finding something simple
  • What he does to stay active and healthy
  • The alignment of motorsport and business
  • Why the sign in the Rentcorp Boardroom says “Business is Like a war, only winning matters.”
  • Innovation through diversification of staff
  • Motorsport being his ‘golf’ outlet
  • Mental preparation before opening the door handle
  • Precision in the process of racing a Porsche GT Cup car
  • Why his licence plate reads “My Way”.
  • His wife having the greatest impact on his career

Tweets

“Business is Like a war, only winning matters.” with Indiran Padayachee. You can listen here

Why is the innovation through diversification of staff, and the alignment between driving a Porsche and business, so important to success? Listen to Indiran Padayachee and gain an insight into leading by example on the active CEO Podcast.

Resources Mentioned in this show:

www.rentcorp.com.au

www.carreracup.com.au/dream-round-for-record-father-son-pairing/

www.nrg2perform.com

craig@nrg2perform.com

www.linkedin.com/in/ceo-corporate-wellness-perform

Recommended Reading:

Better Than Winning – Ben’s best selling book https://nrg2perform.com/portfolio/book

Previous active CEO Podcast Episodes:

#5 – Suzie Hoitink (Clear Complexions) – Enemy of a Great Life is a Good One link
#4 – Rene Zondag (PBI) – People Are Our Greatest Asset link
#3 – Anne Gripper (NSW Office of Sport) – 6 C’s of Leadership link 
#2 – active CEO Intro (NRG2Perform) Part 2 link
#1 – active CEO Intro (NRG2Perform) Part 1 link

Secret to Success – People Are Our Greatest Asset

riccardo-annandale-140624-unsplash
Photo by Riccardo Annandale on Unsplash

There is nothing more beautiful than teaching and coaching people. The immense pride and enjoyment you get out of seeing someone grow is supported by the benefits you receive by teaching and coaching. You learn more about yourself, you tend to reflect on your own habits and routines, and you provide an opportunity to learn new ways of doing things.

“People learn the most when teaching others.”

PETER DRUCKER

As a CEO or leader you have a huge responsibility to not only prepare your people for their work, but also prepare them for life. More than just teaching skills, you have an obligation to teach them to find and understand their purpose. Once people understand their purpose, you then have to work with them to connect it with the purpose of the company and the work they are completing.

People are the only sustainable thing in an organization or a team. The New Zealand All Black Rugby Team’s win-rate over the last 100 years is over 75 per cent. It’s a phenomenal record, and an achievement matched by no other elite team, in any code, around the globe. However, in 2004 the All Blacks weren’t in a great place with team culture issues, low morale, disjointed purpose and declining performance.

“Better people make better All Blacks – but they also make better doctors and lawyers, bankers and businessmen, fathers, brothers, and friends.”

JAMES KERR

The team management and senior players came together and decided that they needed a fresh culture, where individual character and personal leadership were emphasized. They developed a new mantra, ‘Better People Make Better All Blacks’. This resulted in a remarkable turnaround with the team achieving a win-rate of just over 90%, and two Rugby World Cup’s, since 2004. They literally ‘swept the sheds’ and turned the focus to ‘leaving the jersey in a better place’.

There is nothing more rewarding than teaching people to become better than ourselves. Many CEO’s and leaders are afraid of the people they work with becoming better skilled, better leaders and better people than they are. It’s all about ego, and they need to realize that way of thinking is hindering the progress of both the company and themselves. As a CEO and leader, you need to learn how to create a mindset where you are proud of people growing above you, rather than being afraid of it.

“Understanding this responsibility creates a compelling sense of higher purpose. It’s a good lesson for us all: if we play a bigger game, we play a more effective game.”

JAMES KERR

When people are buying a product, they are looking for an emotional connection, rather than a material connection. Your people are at the heart of creating the emotional connection the buyers crave. It is important that you create an environment where your people are passionate about selling an experience, a new way of doing something, a feeling or a dream. As they say, ‘people sell, not products’.

People are more interested in the ‘why you are doing’ rather than ‘what you are doing’ when it comes to joining your community, purchasing a product or doing a deal with you. Why did the company begin, why does it act and interact in the way it does, and why do your people turn up every day? Your people need to be aligned in the collective purpose of the company, be passionate about the purpose, and live and breathe it every day.

“Give a man a fish; feed him for a day.
Teach a man to fish; feed him for a lifetime.”

LAO TZU

Enjoyment and happiness are the number one retention tools in the world. For people to enjoy their work and be happy in the workplace, they need positive relationships, purposeful work, opportunities to learn and grow, and have some ‘skin in the game’. Forget a tunnel-vision focus on the bottom line and profit aligned productivity, and begin focusing on creating an enjoyable and happy place, that people love turning up to every day.

rawpixel-648563-unsplash

Appreciation and recognition drive the human spirit. Confidence and self-esteem are some of the most vulnerable human characteristics. We often look for the negative things, those that aren’t going right and focus on them, rather than emphasizing the great things people are doing. If you are always focusing on the negative aspects of your companies or peoples work, you are not going to develop trust and the loyalty of your people.

“Tell me and I forget,
teach me and I will remember,
involve me and I will learn.”

BENJAMIN FRANKLIN

Look at ways you can reward and recognize the efforts of your people, more often. This helps to build confidence and self-esteem, especially if you can create an environment where people feel appreciated for their work, while also learning how to improve in areas that need attention. Remember, without confidence it is impossible for people to perform at their best. Just watch a tennis tournament.

Your people are your greatest asset. Take the time to communicate with your people, listen to them, and ask questions that improve their understanding, and bring them closer to the purpose of the company and what they want to achieve in life. Find ways to reflect on how you interact with your people and seek new ways to communicate more effectively. You have a great responsibility!

“If you think in terms of a year, plant a seed;
If in terms of ten years, plant trees;
If in terms of 100 years, teach the people.”

CONFUSCIOUS

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