active CEO Podcast #52 Francesca Boase Building Trust In Crisis Management

Francesca Boase – General Manager Edelman Australia

On this episode of the active CEO Podcast, Craig Johns speaks with Francesca Boase about building trust in crisis management, storytelling as an art of communication, leading change, the Edelman Trust Barometer and being a great mentor. We also discuss personal development, being a custodian of peoples careers, the pain of accepting feedback, workplace wellness, and managing her energy and performance.

Francesca Boase – Building Trust In Crisis Management

Francesca Boase is an experienced global corporate communications specialist who is committed to the community, health, fitness and wellbeing. She is known for building strong relationships, impressive personal development programs and competing at the world triathlon championships.

A genuine people person, she is passionate about mentoring, facilitating and leading teams. Her focus in corporate and financial communication, media relations, reputation management and strategic counsel, has given her the necessary skills to thrive in her current role as Managing Director of Edelman Australia, the world’s largest independent communications agency.

Educated globally, she went to Island School, Hong Kong; studied Journalism, Film and Broadcasting and completed a Post Graduate Diploma Public Relations at the University of Wales, Cardiff; and attended the Australian Graduate School of Management. Her previous senior executive appointments have included roles at Sharman Networks, PPR PR Agency and Sefiani Communications Group.

Fran talks about:

  • Growing up in Hong Kong in the 1980’s surrounded by many nationalities.
  • Acting and then communicating with absolute integrity.
  • Honesty and transparency are absolute fundamentals to building that trust.
  • The most important elements when it comes to being proactive in crisis management.
  • We are in constant state of change.
  • What’s its going to take for you to say yes.
  • Fear accompanies change or uncertainty.
  • What makes a really great mentor.
  • Strategies to use when determining your teams internal motivations.
  • Managing stress and the importance of wellbeing in a fast-paced environment.
  • Having high standards and integrity as a leader.
  • Noticing and recognising the cultural differences of the generations coming through.
  • Businesses increasingly have a role to play in building the trust of Australians.
  • Talking about workplace wellness and not actually doing enough about it.
  • Recognising people as human beings in a holistic sense.
  • Really have to take care of yourself first and then come in and tackle the day.
  • Managing competitiveness in a healthy way and figuratively in a healthy way.
  • How to help young people really appreciate and value themselves.

Active CEO Wellness Tip

Motion Call – Stand up and go for a walk when you receive a phone call rather than stay seated at your computer. It reduces distractions and ensures you get the value of motion leads to emotion when you are walking. You will be surprised how much exercise you can do and how productive your calls become.

Tweets

“Being able to effectively communicate means you can build trust, address issues, you can form an organisational and business point of view, and build a narrative and a story which is a very important part of engaging whether it is your target audiences, your staff or your customers.” Effective communication with Francesca Boase, on the active CEO Podcast.

“The bottom line is that people don’t come to work to achieve a business result. People come to work to be with other people. My experience is that being a leader and being able to communicate on a very human level is critical. Its critical to managing staff, it is critical for great client relationships. It is very important when you are dealing with very difficult situations.” Francesca Boase on communicating at a human level, on the active CEO Podcast.

“You genuinely need to have that recovery time. In terms of performance in a role that is very demanding, having a break and taking some time out is as important a lesson to learn to learn as is learning how to respond to a client or developing a communications strategy.” Francesca Boase talks about the importance of recovery with purpose, on the active CEO Podcast.

Resources Mentioned in this show:

Francesca Boase LinkedIn
Francesca Boase fran@boase.com.au
Edelman www.edelman.com.au
NRG2Perform www.nrg2perform.com
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn

active CEO Podcast Sasa Sestic (The Coffee Man ONA Coffee) – A World Beyond Coffee

active CEO Podcast #47 Sasa Sestic A World Beyond Coffee

A World Beyond Coffee
Sasa Sestic ONA Coffee
World Barista Champion
Project Origin
2000 Sydney Olympics
Sasa Sestic – Founder & Director ONA Coffee

On this episode of the active CEO Podcast, Craig Johns speaks with Sasa Sestic about escaping three wars, transitioning from 2000 Sydney Olympic Games Handball player to entrepreneur, creating ONA Coffee, the powerful impact of Project Origin, winning the 2015 Barista World Championships and a world beyond coffee. We take a deep dive into building a team of innovators, creating a competitive environment, chasing excellence, collaborating with winemaker Tim Kirk from Clonakilla, The Coffee Man movie and book, and the realization that coffee was much more than a social drink.

Sasa Sestic – Podcast Interview Brief

Sasa Sestic is a World Barista Champion, Olympian, philanthropist and remarkable entrepreneur, who immigrated to Australia in 1997, from humble beginnings in war-torn Bosnia. He is considered inspiring, authentically raw and a fun entrepreneur to work with, who authored the award-winning book The Coffee Man. His outstanding sporting ability allowed him to represent Australia in European Handball at the Sydney 2000 Olympics.

While working in a Canberra bakery he found his true passion and an obsession for not only perfecting the ultimate cup of coffee, but also finding and roasting the world’s best coffee beans. He has a heart of gold and his devotion to donate thousands of dollars to the farmers who produce the coffee beans in places like India, Honduras and Nicaragua. His love of coffee has led to two Australian and the 2015 World Barista Championships, as well as owning a range of café’s including The Cupping room, ONA Coffee House, ONA Manuka and High Road.

Sasa talks about:

  • His dad surviving -15 degree nights to put food on the table.
  • Playing European Handball for Australian at the Sydney Olympics
  • Transitioning from athlete in 2013 to Barista entrepreneur.
  • Working in 3rd world countries to help them develop great coffee, grow there amazing coffees and see that we are doing something good for these communities.
  • The DNA of ONA Coffee which is community driven and family owned
  • A lot of failures; every time we failed it help bring us closer together.
  • People who love coffee, obsess with coffee and want to innovate.
  • Developing innovative coffee processes that are used globally.
  • Collaborating with winemakers Tim Kirk from Clonakilla.
  • O.C.D – ONA Coffee Distribution Tool
  • His first trip to India in 2011 changed the way he approached coffee.
  • Going deep into the Amazon Forest to search for the coffee bean DNA.
  • The story behind The Coffee Man movie.
  • Introducing consuming countries with the farming countries.
  • The future expansion of ONA Coffee.
  • Flying to Switzerland to understand the science of coffee.
  • Wanting to change the way coffees are sold.

Active CEO Wellness Tip

Talent Is Not Enough – Discipline, hard work and really putting that time into achieving your goals. Talent will only take you so far. What is the plan you are putting into place and implementing to ensure you achieve that performance that you desire?

Tweets

“Very competitive environment, very high paced, all high achievers, we all love competition and the competition gets the best out of us.” Sasa Sestic explains the ONA Coffee environment, on the active CEO Podcast.

“One of the issues we have is that when we reach these high goals, we don’t spend enough time celebrating. We just set another higher goal. Trying to be the best we can be. We want to compete with ourselves.” Wanting to spend more time celebrating with Sasa Sestic, on the active CEO Podcast.

“2007 is when I realised that coffee can be so much more than a social drink. So much more than something that tastes reasonably nice. A lot deeper purpose to being able to serve a great cup of coffee. We can make the world a little bit better.” Sasa Sestic’s approach to a world beyond coffee, on the active CEO Podcast.

Resources Mentioned in this show:

Sasa Sestic www.sasasestic.com.au
Sasa Sestic Instagram
ONA Coffee www.onacoffee.com.au
ONA Coffee Instagram
Project Origin www.projectorigin.com.au
NRG2Perform www.nrg2perform.com
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn

Recommended Reading:

The Coffee Man Book
The Coffee Man Film

active CEO POdcast Craig Phillips (Commonwealth Games Australia) – The Games Shaper

active CEO Podcast #40 Craig Phillips The Games Shaper

Craig Phillips – CEO Commonwealth Games Australia

On this episode of the Sportspeople Recruitment active CEO Podcast, Craig Johns speaks with Craig Phillips the CEO of Commonwealth Games Australia about the success of the Gold Coast 2018 Commonwealth Games; leading in the sports industry; the importance of volunteers; and why females bring a different game to sports leadership, coaching and high performance. We take a deep dive into bringing world-class athletes and teams together in an Olympic team environment; the pioneering days of professional sport management; leading an active and healthy lifestyle; and the legacy of international sporting events.

Craig Phillips

Craig Phillips is the most capped Australian Olympic Committee Team official in Australian sporting history. With more than 35 years experience in the sports industry, he has been involved in the successful planning, management & leadership of 12 Australian Olympic (Summer & Winter) Teams between 1992 and 2014.

His education involved earning a Diploma of Teaching in Physical Education from the Australian College of Physical Education, and a MBA in Sports Management from the Southern Cross University. He is internationally recognised expert in strategic, team and event planning, and has a wealth of experience in sport program design, policy development, governance and integrity.

After eight years working in the New South Wales Department of Sport and Recreation, Craig has had an illustrious 24 years as the Technical Director, Director of Sport and Secretary General of the Australian Olympic Committee. Most recently he led the highly successful 2018 Gold Coast Commonwealth Games in Australia.

Craig is the current CEO of Commonwealth Games Australia and the recipient of the 2018 Australian Institute of Sport (AIS) Sports Performance Award For Leadership.

Craig talks about:

  • Going to South Sydney Rabbitohs Rugby League team games with his dad.
  • Playing rugby league, swimming, water polo and modern pentathlon as a child.
  • Starting his career with the NSW Office of Sport & Recreation.
  • Parked his sporting ambitions to volunteer with Modern Pentathlon
  • Seismic changes in sport with the creation of the Australian Institute of Sport, considerable funding in sport in the 1980’s and then the Sydney 2000 Olympic Games.
  • His greatest sporting moments in being involved in 12 Olympic Games campaigns, while working at the Australian Olympic Committee,
  • Helping Steven Bradbury fix his boot before winning a gold medal at the Winter Olympic Games.
  • Driving Grant Hackett to training in a golf cart at the Athens 2004 Olympic Games.
  • What’s involved in planning an Olympic Games campaign for Team Australia.  
  • Seeing coaching as actually a legitimate career path without being a great athlete.
  • Why the Gold Coast 2018 Commonwealth Games was so successful.
  • A greater sense of community on the Gold Coast and the flow on effect of the Games.
  • There needs to be a greater focus on the mental health of coaches and sport managers.
  • Athlete engagement and wellbeing post their career.
  • How he looks after his health and wellness.
  • Creating international sports structures that are done in such a way that don’t lend itself to abuse in the system.
  • Why Ian Chesterman AM and Craig McLatchey AO had the greatest influence on his career.

Active CEO Wellness Tip

Learning – The first stage of learning is absolute silence. The second stage is listening to what people are saying. Absorbing what they say and how they are saying it, so you have a better understanding of what they are expressing.

Tweets

“You have got to be really careful with knowledge and experience that you don’t let arrogance grow. You shouldn’t ever believe that you have got all the answers. You have got to be a good listener and bring in other people with expertise who give you the answers.” Craig Phillips provides important advice for sport leaders, on the Sportspeople Recruitment active CEO Podcast.

“The volunteer is still a very much an important part of sport industry. If we started to pull back on the contribution of volunteers, sport will start to die. ” Craig Phillips talks about the importance of volunteers in sport, on the Sportspeople Recruitment active CEO Podcast.

“When you do get everyone hitting in the same direction and singing off the same sheet it is very rewarding.” Preparing an Olympic Games environment that produces gold medals, on the Sportspeople Recruitment active CEO Podcast.

Resources Mentioned in this show:

Craig Phillips LinkedIn
Commonwealth Games Australia www.commonwealthgames.com.au
Commonwealth Games Australia LinkedIn
2018 Gold Coast Commonwealth Games www.gc2018.com
Australian Olympic Committee www.olympics.com.au
NRG2Perform www.nrg2perform.com
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Ben Gathercole LinkedIn
Ben Gathercole Performance Coaching www.bengathercole.com.au

Recommended Reading:

Better Than Winning – Ben Gathercole

Pauline Nguyen (Red Lantern) – Rise of the Phoenix

active CEO Podcast #27 Pauline Nguyen Rise Like a Phoenix

On this episode of the active CEO Podcast, Craig Johns speaks with Pauline Nguyen about her leadership style; the importance of employees acting like owners; thriving in economic adversity; developing a high performing team; staff retention; connectedness with the customer; the importance of entrepreneurship; and being unshakeable in business and in life. We also delve into about the effect of parenthood; becoming an award-winning author; shining as a keynote speaker; finding happiness in the pursuit; why she connects with the Phoenix; and the relevance of Why does the Buddha sit on a Lotus flower.

Background

Pauline Nguyen is an award winning author, inspirational speaker, spiritual entrepreneur and businesswomen who has harnessed energy from extreme adversity to live a successful life and career.

Born in Vietnam, she escaped Communist rule at the end of the Vietnam War by boat with her family. They were taken into a Thai refugee camp before being accepted into Australia, where they settled in Cabramatta, Sydney.

She started working in hospitality at her family restaurant from the age of seven. In 2002 she co-founded the world’s most-awarded Vietnamese restaurant, Red Lantern, with her partner Mark Jensen, who is a phenomenal Chef, Ready Steady Cook TV host and Master Chef Australia guest Chef, and her brother Luke Nguyen who is celebrity TV chef, MasterChef Vietnam judge and author.

Known for captivating audiences, through her aura and energy, she studied a BA Communications from the University of Technology Sydney. She won the 2008 Newcomer Writer of the Year for he award winning book ‘Secrets of the Red Lantern’ and the 2012 Telstra Business Award for Medium Business.

This gifted writer and compelling speaker has a sense for adventure, is eager to learn and is excited for new challenges. She recently launched her new book, ‘The Way of the Spiritual Entrepreneur’. O

Pauline talks about:

  • Escaping Vietnam as a 3 year old.
  • Having a ferocious work-ethic built-in from a very young age.
  • The choice to give meaning to her suffering and reframing her story.
  • Establishing Red Lantern 17 years a go, with her brother Luke, after waiting at Sydney’s best restaurants under some incredible Sommeliers.
  • Living 5 years in Paris and London, working in film post-production.
  • Leading by example, through inspiration, working in the big picture, surrounding herself with people who live in the detail and without micro-managing.
  • The secret behind having only 10% staff turnover and the average length of employment being 6-10 years.
  • In business and in life it is impossible to please everyone.
  • Changing the business model in the middle of the financial crisis, and the effect that had on their current and future customers.
  • The universe rewards the unreasonably determined.
  • The surprise of winning debut writer of the year.
  • Writing the Secrets of the Red Lantern for her daughter.
  • The launch of her new book, “The Way of the Spiritual Entrepreneur.
  • To be spiritual is to be in sprit, to be inspired and to talk your absolute truth.
  • How can we be stress less, and lead an active and healthy lifestyle.
  • Getting out in nature as much as possible.
  • Never understating the power of the nature’s medicine and incorporating business walking meetings.

Active CEO Wellness Tip                                                       

Every Day is a New Day – We need to continually fuel our mind and body. Routines can become very boring and unhealthy if we continue to do the same thing day after day. We need try something new every day to make life more exciting. Start small like taking a different route to work, starting the day with a drink of water, taking staff out for a walking meeting, more vegetables over the food we eat or set a new goal like climbing a mountain. The benefits of attempting new things and really valuable and make life more exciting. It brings you out of your comfort zone, it’s great for our brain and mental strength, it event makes you more confident and courageous, and it provide a sense of accomplishment.

Tweets

“Doing everything we can to stay in alignment every day. To stay in alignment with joy, with inner peace and with inspiration. That’s what spirituality is about. It’s top be inspired. To be in spirit. ” Pauline Nguyen explains one of the Spiritual Entrepreneur strategies, on the active CEO Podcast.

“Happiness in the pursuit, not the pursuit of happiness.” Talking about spirituality with Pauline Nguyen on the active CEO Podcast.

“You can’t make a difference if you are going to be like everyone else.” Pauline Nguyen talks about success of the active CEO Podcast.

Resources Mentioned in this show:

Pauline Nguyen www.paulinenguyen.com.au
Red Lantern www.redlantern.com.auh
Pauline Nguyen Instagram
Pauline Nguyen Facebook
Pauline Nguyen LinkedIn
Red lantern Article by Craig Johns
NRG2Perform www.nrg2perform.com
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Ben Gathercole LinkedIn
Ben Gathercole Performance Coaching www.bengathercole.com.au

Recommended Reading:

The Way of the Spiritual Entrepreneur – Pauline Nguyen
Secrets of the Red Lantern – Pauline Nguyen
Better Than Winning – Ben Gathercole

active CEO Podcast #17 Patrick Kidd OBE Invictus Games Healing Power of Purpose

Patrick Kidd OBE – CEO Invictus Games

On this episode of the active CEO Podcast, Craig Johns speaks with Patrick Kidd OBE about his approach to being driven by service and purpose; empowering your team members; balancing boundaries with the freedom to operate; knowing when to seek advice; the art of planning; and finding the clarity of your strategy. He gives us an in-depth insight into the tight connection and bond developed in the armed forces; the challenges veterans have when transitioning back into society; leadership being driven by context; the purpose of the Invictus Games; the healing power of sport; and how he leads an active CEO lifestyle.

Background

Patrick Kidd OBE is a highly experienced, meticulous and humble leader who has successfully transitioned from serving in the Armed Services to becoming an impressive CEO on debut.

He has a lifelong love of learning and professional development with a Masters of Arts at the Cranfield School of Management, MBA at the Open University, Diploma inSecurity Services at Deakin University and completed the Australian Institute of Company Directors, Company Directors Course.

He served in the British Army for 20 years and the Australian Defence Force for 10 years before transitioning into a principal consultant role at Deloitte Australia in 2015. His impressive leadership has been recognised, with a Queen’s Commendation in 2000 and an OBE in 2005.

Joining Deloitte Australia in 2015, he focused on strategy and operations consulting to Defence and the Defence Industry. He led the Deloitte team responsible for the Invictus Games Sydney pro-bono effort, which resulted in being appointed as the CEO of the 2018 Invictus Games Sydney.

Patrick talks about:

  • Bringing together an amazing collection of people who come together because they are trying to make a difference for the good.
  • Creating that atmosphere when things go wrong, the team will come around and support them.
  • The act of planning is everything
  • Balancing leading the team and the individual.
  • Understanding what it is that you are trying to do and why you are trying to do it.
  • A time when he made a mistake when leading in the Armed Services and the strategies he employed to resurrect the situation.
  • Respecting the world in which you live and the people that you are dealing with.
  • Failing to back his Deputy while in Iraq.
  • The biggest challenges he faced when transitioning from the Armed Services into his role at Deloitte Australia.
  • Former Wallaby Australian Rugby Captain, Stephen Moore, being the catalyst to Australia commencing its bid, in 2014, for theSydney Invictus Games.
  • The Invictus games giving a greater purpose to the staff of Deloitte Australia.
  • Why the Invictus Games is so important to those who have served and the families who have supported them.
  •  The Invictus Games being about those individuals that are going to get the most out of the experience.
  • Prince Harry being the inspiration behind the Invictus Games.
  • The “whats next?” The legacy of the Invictus Games.
  • Veterans Sports Australia’s role to bring together the community of people who have served and give them pathways to connect.
  • People often over-analyse problems and situations, when actually sometimes all you need to do is, do something.
  • Learning to ask for help.
  • Switching off and being ready to move into another setting, is an incredibly hard thing to do.
  • The effect that his wife and Sir Winston Churchill have had on his career

Active CEO Wellness Tip

Ben and Craig discuss – Apologise to Me! How comfortable are you in saying sorry? We naturally value our ego more than our relationships and therefore it takes strength and courage to be able to say ‘I’m sorry’. Emotional intelligence helps you to comprehend that by saying sorry you demonstrate humility and by apologising it doesn’t always mean that you are wrong. Humility is an important quality that improves relationships and naturally draws others to you. 

Tweets

“Our young need to believe in something, they need to recognise that life has a purpose and it’s not just about them.” The importance of defining your purpose with Patrick Kidd OBE on the active CEO Podcast.

“It is your job to bring a team together, give the team purpose and to help them along the way so they can do great work. “Patrick Kidd OBE on leading teams on the active CEO Podcast.

“Unless you have got a really clear view as to what the objective is and what you are trying to do, you are never going to get there.” Achieving goals with Patrick Kidd OBE on the active CEO Podcast.

“It is not about who you are and what you did yesterday, it is what you are going to be.” Where you focus should be with Patrick Kidd OBE on the active CEO Podcast.

Resources Mentioned in this show:

Thank you to Peppers Gallery Hotel, Canberra for hosting the interview.
Patrick Kidd LinkedIn 
Invictus Games www.invictusgames2018.org
Deloitte Australia link
Australian Defence Force www.defence.gov.au
British Army www.army.mod.uk
Kingston University www.kingston.ac.uk
Royal Military Academy Sandhurst link
Cranfield School of Management www.cranfield.ac.uk
Deakin University www.deakin.edu.au
Australian institute of Company Directors link
The Open University www.open.edu.au
www.nrg2perform.com
craig@nrg2perform.com
Craig Johns LinkedIn
Ben Gathercole LinkedIn
Ben Gathercole Performance Coaching www.bengathercole.com.au

Recommended Reading:

Better Than Winning – Ben’s best selling book Purchase Now

Previous active CEO Podcast Episodes:

#16 – Liza Pavlakos (www.lizapavlakos.com) – Adversity Transforms Lives Link
#15 
– Michael Sewards (SkyBus) – All Aboard the SkyBus Link
#14 – Jamin Heppell & Jen Ziegner (Mountains & Marathons) – Leading From the Mountain Tops Link
#13 – Chris Dean (Choice Energy) – Disrupting the Energy Spectrum link
#12 – Kate Palmer (Sport Australia) – Changing the Game link
#11 – Tim Cosulich (Fratelli Cosulich Group) – Navigating the Global Family Business link
#10 – Dr Ndidi Nnoli-Edozien (Rising Tide Africa) – Magic Happens Outside the Comfort Zone link
#9 – Mike DeNoma (KBZ Bank) Part #2 – Creating an Earthquake link
#8 – Mike DeNoma (KBZ Bank) Part #1 – Your Strengths are What Energise You link
#7 – Trina Gordon (Boyden World Corporation) – Recruiting World Leaders link
#6 – Indiran Padayachee (RentCorp) – Winning Only Matters link
#5 – Suzie Hoitink (Clear Complexions) – Enemy of a Great Life is a Good One link
#4 – Rene Zondag (PBI) – People Are Our Greatest Asset link
#3 – Anne Gripper (NSW Office of Sport) – 6 C’s of Leadership link
#2 – active CEO Intro (NRG2Perform) Part 2 link
#1 – active CEO Intro (NRG2Perform) Part 1 link