On this episode of the active CEO Podcast, Craig Johns speaks with Luis Gonzales about why you should Develop Your Intercultural Competency, treating your staff like a VIP guest, powerful lessons learnt at the Ritz Carlton and what it takes to own Fierce Conversations.
We also delve into the art of establishing rapport as a leader, breaking from the victim mindset, following your passion and being curious about other cultures.
Luis Gonzales – Develop Your Intercultural Competency
Luis Gonzales is a master facilitator who has worked with executives and leaders of large companies such as Microsoft, Marriott and Ritz-Carlton, specialises in workplace performance and productivity, and knows the importance of multicultural competency and global team building. He is a professional people manager, two times winner of the prestigious Malcolm Baldrige National Quality Award; and is passionate about music of all kinds, world travel, yoga, and surfing
His education includes a Certificate in English Language Teaching to Adults from the University of Cambridge, a BA Magna Cum Laude International Studies and a MA International Policy Studies Culture & Area Studies from the Monterey Institute of International Studies. Luis has extensive experience as a facilitator, communications specialist, academic director and HR Manager at companies such as Microsoft, Education First, UST Global, Marriott Hotel, KEM Intercultural Group and Ritz-Carlton.
Luis talks about:
- Growing up in a multicultural environment in Compton, California.
- Being curious around what the rest of the world is doing and why.
- Why his grandfather was his greatest influence walked from Mexico.
- Lessons from the Ritz Carlton’s philosophy of investing in your people.
- Everyone is a VIP, everyone gets treated the same as everyone else.
- Establishing rapport and relationships as a leader.
- Let your leash out a little bit, let them fall and learn from it.
- People avoid conversations because of the fear of the unknown.
- Breaking out from the victim mindset
- Spend time in the front line with staff that are front-facing.
- Experience and develop some empathy for what other people do in different roles.
- Develop Your Intercultural competency.
- What can we as a human race do to have more empathy and understanding with each other.
- Follow your heart and passion, because that’s when you are happy.
“What are the risks, costs or downsides if you avoid the conversation?” Luis Gonzales on developing your intercultural competency, on the active CEO Podcast.
“I have a kid that needs daily attention to – that’s me. I need to play, relax and get outside.” Luis Gonzales about looking after yourself, on the active CEO Podcast.
Resources Mentioned in this show:
Leader Of The Pack https://msweetwood.com/leader-of-the-pack-book/
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