On this episode of the active CEO Podcast, we have the pleasure of speaking with Tim Cosulich, a very humble, young and disciplined leader. We discuss leading Fratelli Cosulich, a family business full of tradition; adapting your leadership style in different countries and being aware of the cultural environment you are working in; and being “in the office” mentally.
Curiosity leads to breakthrough discoveries and remarkable inventions. So why do we see companies stifling curiosity in the workplace? It is normal for humans to seek new information and experiences. By cultivating curiosity and the promotion of exploring novel possibilities throughout a company, employees will think deeper and more rationally about decisions. “The important thing […]
On this episode of the active CEO Podcast, we have the pleasure of speaking with a remarkable lady, Dr. Ndidi Nnoli-Edozien, who has provided direction, hope, inspiration and a gift to thousands of female and youth entrepreneurs, from rural areas in Nigeria and across Africa. Ndidi has worked with many of the world’s largest multinationals such as Shell, ExxonMobil and Unilever. We discuss her journey from lending to leading, why it is important to invest in the poor, the magic of vulnerability, how every moment is enough, connecting with your inner gut, embracing failure, understanding people who are unhappy, and embracing failure.
On this episode of the active CEO Podcast, we delve into being the CEO of KBZ Bank, 20,000 staff with no job descriptions, being the first country in the world to have loving-kindness as the number one value of a company, rewarding managerial competence, and spending a lot of time in meetings with translation. Mike DeNoma then gives us an exhilarating insight into taking up Ironman, Ultra-running and other extremely challenging endurance events at the age of 50; why getting married and having a family has had the greatest impact on his life; and preparing for his latest challenge the Moab 238 Mile Ultra-marathon event, which he has 88 Miles left to complete, as this episode goes live to the Podcast world.
How you serve your customers before during and after a purchase or interaction is an incredibly important asset for you as an employee and the company you work for. Meeting the customer’s expectations is a result of providing the right service and delivering great customer service. Excellent customer service involves creating a positive bond with your customer that may lead to a long-term relationship, so every interaction must count.
On this episode of the active CEO Podcast, we get a fascinating insight into a driven leader, someone with a huge amount of resilience who is inspired to take on the world’s toughest endurance challenges to raise funds for very important charities. We delve into ambition, flying a plane through clouds, the difference between a written and a presentation culture, leading in different cultures, creating a higher purpose, understanding that your strengths are what energise you, and what drives Mike DeNoma to get out of bed every day.
Keep updated with the latest articles, podcasts and news from the NRG2Perform team. In the October NRGizer by NRG2Perform you will find the following sections: High Performers Cultivate More Powerful Traits active CEO Podcast Episode 6 – Indiran Padayachee – Winning Only Matters active CEO Wellness – Apologise to Me! NRG2Perform DNA – Ingenuity Beyond […]
Customer service is important to your business as it can help you increase customer loyalty, customer spend, quantity of purchases, positive word-of-mouth, and decrease buying barriers. Your ability treat customers with respect, follow up on feedback, handle complaints gracefully, understand their needs and wants, and exceed expectations is the key to a long and valuable relationship.
On this episode of the active CEO Podcast, we delve into what it takes to be a leading global CEO, how a client-centric focus enhances Boyden, the importance of diversity in the search executive industry, what female CEO’s bring to companies, why work life integration is vital to the success of CEO’s, and we take an in-depth look at the CEO interview process.
Going the extra mile is an important component of serving customers. Retention of customers is vital to the recruitment of new customers, as great customer service leads to positive word of mouth, which in turn leads to an increase customer base. How you behave, act, talk and work with customers has a major impact on the perceived level of customer service they receive.