#9 Mike DeNoma Creating an Earthquake

#9 Mike DeNoma Creating an Earthquake

Podcast: Play in new window | Download (Duration: 44:48 — 41.0MB) | EmbedSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSS | More Mike DeNoma This is part 2 of the active CEO Podcast interview with global leader, Mike DeNoma. Mike has held senior executive roles across the […]

How Much Do You Care?

How Much Do You Care?

How you serve your customers before during and after a purchase or interaction is an incredibly important asset for you as an employee and the company you work for. Meeting the customer’s expectations is a result of providing the right service and delivering great customer service. Excellent customer service involves creating a positive bond with your customer that may lead to a long-term relationship, so every interaction must count.

#8 Mike DeNoma Your Strengths Are What Energise You

#8 Mike DeNoma Your Strengths Are What Energise You

Podcast: Play in new window | Download (Duration: 36:39 — 33.6MB) | EmbedSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSS | More Mike DeNoma We have the pleasure of bringing you a highly motivated, exceptionally organised and a passionate leader. Mike DeNoma has held senior executive roles […]

NRGizer by NRG2Perform October 2018

NRGizer by NRG2Perform October 2018

Keep updated with the latest articles, podcasts and news from the NRG2Perform team. In the October NRGizer by NRG2Perform you will find the following sections: High Performers Cultivate More Powerful Traits active CEO Podcast Episode 6 – Indiran Padayachee – Winning Only Matters active CEO Wellness – Apologise to Me! NRG2Perform DNA – Ingenuity Beyond […]

Mastery of Persuasion

Mastery of Persuasion

Customer service is important to your business as it can help you increase customer loyalty, customer spend, quantity of purchases, positive word-of-mouth, and decrease buying barriers. Your ability treat customers with respect, follow up on feedback, handle complaints gracefully, understand their needs and wants, and exceed expectations is the key to a long and valuable relationship.

#7 Trina Gordon Recruiting the World’s Leaders

#7 Trina Gordon Recruiting the World’s Leaders

Podcast: Play in new window | Download (Duration: 47:51 — 43.8MB) | EmbedSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSS | More Trina Gordon is the CEO of Boyden World Corporation, ranked by Forbes as top 10 search executive firm in 2018. She became the Search Executive […]

Going the Extra Mile

Going the Extra Mile

Going the extra mile is an important component of serving customers. Retention of customers is vital to the recruitment of new customers, as great customer service leads to positive word of mouth, which in turn leads to an increase customer base. How you behave, act, talk and work with customers has a major impact on the perceived level of customer service they receive. 

Have You Ever Misread a Customers Emotional State?

Have You Ever Misread a Customers Emotional State?

The language you use when speaking with customers, has a major effect on how they perceive and hear your response. You have to be on your toes, as customers may not necessarily spell out what they are looking for, right from the start.

Beyond the Comfort Zone

Beyond the Comfort Zone

A comfort zone is a wonderful place, but nothing ever grows there. Successful people have the unique ability to perform under high levels of pressure. Pressure comes from internal and external expectations, and as the stakes rise, fear grows. Being able to deal with fear and the uncomfortable feelings that are associated, you have to be better prepared to control your state of mind.

#6 Indiran Padayachee Winning Only Matters – active CEO Podcast

#6 Indiran Padayachee Winning Only Matters – active CEO Podcast

Podcast: Play in new window | Download (Duration: 47:39 — 43.6MB) | EmbedSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSS | More Indiran Padayachee is the Founder, Director and CEO of Rentcorp Forklifts. Indiran immigrated to Australia in 1987 and has been building RentCorp, a Forklift rental […]