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Inspiring Great Leaders Podcast #242 Dr. Veronica Anderson Get The Respect You Deserve

Posted on June 27, 2024June 27, 2024 by Craig Johns in Podcasts

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Get The Respect You Deserve

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Dr. Veronica Anderson about the importance of get the respect you deserve, courage, and learning how to trust and forgive yourself to be able to pursue what your heart desires.

We also dive deeper into understanding the respect method, battling clinical depression, and knowing how important imprinting is in shaping the way we think and behave.

Dr. Veronica Anderson – Get The Respect You Deserve

Dr. Veronica Anderson is an Intuitive Guide and Relationship Coach, strategic leadership consultant, the host of the Wellness Revolution Podcast and the author of Get The Respect You Deserve.

She has an A.B. Honours in Psychology majoring in Neuroscience from Princeton University, M/D/ Honors in Medicine form Rutgers Robert Wood Johnson Medical School, and is trained in functional medicine by the Institute of Functional Medicine and in homeopathy. Her career includes being the Owner & Chief Doctor of Ophthalmology at Eye Associates of Central New Jersey, Transformative Coach & Chief Medical Officer at Medicine World Enterprises and the CEO of Rosewater Falls inc.

Dr. Veronica Anderson talks about:

The dream of becoming a doctor
Leaving her practice of medicine
Battling major clinical depression
Suicidal tendencies within the medical profession
The Carmen triangle
The respect method
The power of imprinting
Trusting ourselves to be able to stand up for what we truly like to do
Having the right amount of courage
Learning to trust and forgive yourself first
Getting the respect you deserve

Tweets

“You are not getting respect from anybody else unless you respect yourself, and that means you need to learn how to deeply trust yourself. “ Dr. Veronica Anderson talks about respect on the Inspiring Great Leaders Podcast.

“How society is set up is you are rewarded for being right and penalized for being wrong, and so you go through life with that need to be right or not be wrong. And that’s like one of those things that you’re going to have to give up to be able to learn how to trust yourself, because it’s practice.” Dr. Veronica Anderson talks about learning to trust yourself on the Inspiring Great Leaders Podcast.

“The only way the world gets better is if the leaders are better, and you have to lead from the top.” Being a better you by Dr. Veronica Anderson on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Dr. Veronica Anderson drveronica.com
Dr. Veronica Anderson LinkedIn
Dr. Veronica Anderson Facebook
Dr. Veronica Anderson Twitter
Dr. Veronica Anderson Instagram
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Inspiring Great Leaders Podcast #241 Todd Davis Navigating Difficult Conversations

Posted on June 20, 2024June 20, 2024 by Craig Johns in Podcasts

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Navigating Difficult Conversations

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Todd Davis about navigating difficult conversations, leading at FranklinCovey and managing tensions that might arise with it.

We also dive deeper into understanding the factors that hold us back from approaching people during difficult conversations, managing the tension and how we should start a difficult conversation.

Todd Davis – Navigating Difficult Conversations

Todd Davis is a senior consultant and thought leader at FranklinCovey and has over 35 years of experience in human resources, talent development and executive recruiting.

He has been with FranklinCovey for 28+ years and, until recently, spent 18 of those years as Chief People Officer and Executive Vice President. He was responsible for the global talent development in over 40 offices reaching 160 countries. Prior to FranklinCovey, he worked in the medical industry for 9 years where he recruited physicians and medical executives along with marketing physician services to hospitals and clinics throughout the country.

Todd Davis talks about:

Empathy as his number one strength
Helping people is his most important skill as a leader and a coach
The ability to influence
Navigating difficult conversations
The holdbacks of being able to approach someone during difficult conversations
The balance of courage and consideration
Examples of difficult conversations from a corporate perspective
When is it a good idea to have that difficult conversation?
The results of not having that difficult conversation
Preparing to have a difficult conversation
Separating the behavior from the issue
Useful sentence starters to be able to separate the person from the problem quickly
Appropriate body language
How important is less?
Managing the tension
Key leadership skills in the current world

Tweets

“The most considerate thing you can do is to help the other person be more successful than they already are.” on the Inspiring Great Leaders Podcast.

“I think the best leaders are those who focus on influencing, because that brings out the empathy part of leadership. It’s where I’m taking the time to see things through their eyes. I’m not agreeing with him. I’m not disagreeing with him. But I’m really making sure he feels heard and understood and that I’m truly looking at things through his lens.” Todd Davis talks about the ability to influence on the Inspiring Great Leaders Podcast.

“Leadership is communicating to people their worth and their potential so clearly that they come to see it in themselves.” Leadership by Todd Davis on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Todd Davis LinkedIn
FranklinCovey website
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Books

Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team
Get Better: 15 Proven Practices to Build Effective Relationships at Work

Inspiring Great Leaders Podcast #240 Victoria Pelletier Influence Unleashed

Posted on June 13, 2024June 13, 2024 by Craig Johns in Podcasts

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Influence Unleashed

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Victoria Pelletier about Influence Unleashed, resilience and how we can build a strong personal brand.

We also dive deeper into creating and discovering our own legacy, and what our workplace culture should be like in order to create harmony and belongingness amongst people in your organisation.

Victoria Pelletier – Influence Unleashed

Victoria Pelletier is a seasoned corporate executive, C-Suite transformational expert, passionate diversity & inclusion leader and author of the recently released Influence Unleashed.

She has studied Psychology at the University of Calgary, and has completed education in financial management, mutual funds and securities. Her career includes senior executive and VIce President roles at global Fortune 500 companies such as American Express, Accenture and IBM.

Victoria Pelletier talks about:

Influence Unleashed
Dreaming of becoming a lawyer
Treating news, current events, and experiences as her mentors
Building resilience
Supporting people as leaders through difficult times
Ability to communicate, effective storytelling, and confidence
Describing her personal brand
Getting people to trust you and feel you’re approachable
Building a strong brand
Creating our legacy
Visualization
Key components around building culture that allows everyone to feel seen, heard and believed in
Dealing with toxic yet high performing people in the organization
Navigating difficult conversations

Tweets

“Resilience can be taught, can be built, but it means doing things that are going to make you uncomfortable.” Resilience by Victoria Pelletier on the Inspiring Great Leaders Podcast.

“A really important part of resilience is surrounding yourself with a community that is made up of coaches, leaders, and mentors who can help guide you through it, support you through it, and others who can understand and you can chat with.” Victoria Pelletier talks about having a support system on the Inspiring Great Leaders Podcast.

“As leaders, it’s imperative for us to communicate in a very different way in terms of the transparency we need to have with people. That helps give a little bit of safety when there’s a challenge or transition coming, but it also means having deeper conversations with team members to understand and unpack what is making them feel that way, and sometimes I find it can be very superficial.” Victoria Pelletier talks about being a supportive leader on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Victoria Pelletier www.victoria-pelletier.com
Victoria Pelletier LinkedIn
Victoria Pelletier Youtube
Victoria Pelletier Facebook
Victoria Pelletier Instagram
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Faa human beigncebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Books

Influence Unleashed
The Power Of Whole Human Leadership
Unstoppable

Inspiring Great Leaders Podcast #236 Jennifer Speciale Career Transitions and Leadership

Posted on May 16, 2024May 16, 2024 by Craig Johns in Podcasts

Podcast: Play in new window | Download (Duration: 1:02:41 — 115.0MB) | Embed

Career Transitions & Leadership

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Jennifer Speciale about career transitions and leadership, cultural agility, and how we should handle the barriers during transition periods.

We also dive deeper into the essence of building psychological safety in the workplace, imposter syndrome and how companies should execute recruitments.

Jeniffer Speciale – Career Transitions and Leadership

Jennifer Speciale is an Executive Leadership Specialist, Transformation Advisor and Founder of Speciale Executive Leadership.

She has a Bachelors Degree in pre-clinical Neuropsychopharmcology from Indiana University Bloomington, Masters Degrees in International Business and International Relations & Diplomacy from Seaton Hall University. Her work has included recruitment, talent, change and transformation roles at Google, Bloomberg, Indeed, Fjord, McKinsey & Company and Amazon. She also recently became a Board Member for the Women in Leadership program at Mercy University.

Jennifer Speciale talks about:

Growing up interested in language and culture
How to build trust and relationship with different cultures
Observation and empathy go together
Qualities that make you a leader
Building psychological safety
Being interested in neuropsychopharmacology and helping people
Key things to keep in mind during recruitments
Behavioral based questions during the recruitment process
Staying close and being true to your passion
Career trajectories
Obstacles encountered when shifting into new roles
The imposter syndrome
Handling internal and external handbreaks

Tweets

“If you can empathise and mitigate your own frustration and see it for what it is, the only way to turn it around is by making it a safer environment and letting them feel that you genuinely want them to succeed. And that’s the only way to calm the nerves.” Empathy and frustrations by Jennifer Speciale on the Inspiring Great Leaders Podcast.

“Not everybody is a strong leader, but they still deserve and should move up in their career.” Jennifer Speciale talks about career trajectories on the Inspiring Great Leaders Podcast.

“Leadership is something that can be learned, taught, and practiced.” Jennifer Speciale talks about becoming a leader on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Jennifer Speciale www.jenniferspeciale.com
Jennifer Speciale LinkedIn
Jennifer Speciale Youtube
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Inspiring Great Leaders Podcast #234 Jaquie Scammell The Future of Service

Posted on May 7, 2024May 7, 2024 by Craig Johns in Podcasts

Podcast: Play in new window | Download (Duration: 1:02:14 — 114.2MB) | Embed

The Future of Service

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Jaquie Scammell about The Future of Service is 5D, building trust and rapport, and how digitalization affects customer relationships.

We also dive deeper into some of the differences of human interaction and machine interaction, and how we can better ourselves to become effective service providers.

Jaquie Scammell – The Future of Service

Jaquie Scammell is a prominent customer service expert, Founder of ServiceQ, and the award-winning author of Service Habits 2nd ed, and The Future of Service is 5D.

Her studies have focused on Business Administration and Management, venue and event management, and entrepreneurial studies. Her career also includes manager and leadership roles at Tennis Australia, Spotless, McDonald and Delaware North Companies where she worked at Wembley National Stadium, Emirates Stadium and the Australian Open.

Jaquie Scammell talks about:

How working with McDonald’s at a very early age trained her in studying human behavior
Automation and how it affected productivity and human resources in her workplace growing up
Her dad being a great influence on her leadership style
Building relationship with your customers
The Future Of Service is 5D
Key attributes to consider whenever we interact with people
Human to human interaction vs. machine to human interaction
Using the human body as a tool for effective communication
Can we train attitude?
Getting people out of their heads in order to deal with attitude
Becoming a better speaker
Building a customer service strategy with the advancement of technology
Building trust and rapport with actual human interaction
Human dimensions in the aspect of customer service and interaction
Offering a service vs. being willing to serve
The future of digital customer service

Tweets

“Great leaders in service understand that people are multi-dimensional. We have a body. We have a mind. We have a heart. We are social tribal beings.” Human dimensions with Jaquie Scammell on the Inspiring Great Leaders Podcast.

“Once I saw what leadership did and the impact it had and I was given some responsibility, I just wanted to eat that up and grab on to it and be great.” Jaquie Scammell talks about her dad’s influence on her leadership style on the Inspiring Great Leaders Podcast.

“The best people in roles of service or service leadership are those that are fully present with you.” Jaquie Scammell talks about solid quality connection on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Jaquie Scammell www.jaquiescammell.com
Jaquie Scammell LinkedIn
Jaquie Scammell Instagram
Jaquie Scammell Facebook
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Book

The Future of Service is 5D