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Inspiring Great Leaders Podcast #243 Chris Hood Customer Transformation

Posted on July 5, 2024July 5, 2024 by Craig Johns in Podcasts

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Customer Transformation

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Chris Hood about Customer Transformation, creating customer centric experiences and how customer experience has evolved in today’s digital era.

We also dive deeper into how good storytelling can impact the customer transformation process, the advancement of technology, and how we could encourage people to be able to feel more confident and comfortable in sharing stories.

Chris Hood – Customer Transformation

Chris Hood is a Customer Experience Expert, Ex-Head of Business Innovation and Strategy at Google and author of the book Customer Transformation.

His education includes BSc. in Information Technology from the University of Phoenix and an MBA in Business Administration & Management from Indiana Wesleyan University. He has 35 years of experience in business development and digital strategy has involved roles at The Walt Disney Company, Electronic Arts, Universal Music Group, Fox Broadcasting Company and Google.

Chris talks about:

The art of storytelling
Experiencing different things from different perspectives
Shifting mindsets from thinking customer transaction to a customer centric experience
Ensuring you have customers
The evolving preference and customer needs
Technology’s effect in today’s customer experience
What to consider when making changes based on customer interactions
Incorporating technology in the problem solving process
Integrating storytelling into the customer transformation process
How do we influence people to be able to feel more comfortable in sharing stories

Tweets

“Your customer is your number one priority.” Chris Hood talks about customer satisfaction on the Inspiring Great Leaders Podcast.

“You should be able to recognise, tell and share the stories of what your customers want.” Chris Hood talks about storytelling and creating customer centric experiences on the Inspiring Great Leaders Podcast.

“We all have our own individual stories. We tell them all the time without even realising that we’re telling stories.” Storytelling by Chris Hood on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Chris Hood www.chrishood.com
Chris Hood LinkedIn
Chris Hood Youtube
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Book
Customer Transformation

Inspiring Great Leaders Podcast #219 Krish Ramineni Fireflies.ai Revolutionises Meetings

Posted on January 11, 2024January 11, 2024 by Craig Johns in Podcasts

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Fireflies.ai Revolutionises Meetings

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Krish Ramineni about how Fireflies.ai revolutionises meetings, providing value for your customers, and how AI shapes the workforce.

We also dive deeper into AI vs. the human workforce, using resourcefulness as an advantage and the importance of creating meaningful human connections.

Krish Ramineni – Fireflies.ai Revolutionises Meetings

Krish Ramineni is the CEO and co-founder of Fireflies.ai, a groundbreaking AI note-taking assistant adopted by over 200,000 organizations, Krish has earned recognition on the cover of Entrepreneurial Magazine For 12 Founders Changing Business and secured a coveted spot on the Forbes 30 Under 30 list.

Having previously served as a Product Manager at Microsoft, Krish graduated Summa Cum Laude from the University of Pennsylvania in an impressive three years. Under his dynamic leadership, Fireflies.ai has experienced remarkable growth, expanding its team from 10 to 70 employees in under a year. The company has forged pivotal partnerships with industry leaders such as Zoom, Slack, and Salesforce, solidifying its position as a trailblazer in the tech world.

Krish Ramineni talks about:

Wanting to be a doctor at an early age but soon realized his passion lies in an entirely different field
Working at Microsoft and the flicker that ignited the idea for Fireflies.ai
Fireflies.ai Revolutionises Meetings
Learning to slow down
Every person has intrinsic value that makes them special
Being resourceful is the most important skill as a human being regardless of technology
Using AI to take notes, summarise and generate action items from meetings to save time.
The difference between good and great
Looking up and taking lessons from the founders and cultures of successful companies
Building and providing value for your customers
AI can help make us smarter but humans are still in control of the decision making process
The need for entrepreneurs to consider unintended consequences of technology
The privilege and value of being able to work remotely
How AI shapes the workforce
AI is a reflection of humanity so it will have limitations that need humans to oversee its use

Tweets

“I want to build something great, but something great can’t be done just by yourself. You need to be able to inspire others to come on board, work with them put in the effort, roll up your sleeves and do it. Not someone that stands behind and just says, Do this or do that. So it’s a combination of it’s still a team sport, no doubt, but you still need to be the star athlete for every team.” Krish Ramineni talks about being a leader on the Inspiring Great Leaders Podcast.

“The more friction you can always eliminate for people and add value to those platforms, the more they’ll lean in, the more interested they’ll be, and the more they want to work with you. If you can provide value, people will come to you.” Building and providing value for your customers with Krish Ramineni on the Inspiring Great Leaders Podcast.

“I’m a big believer that we should allow people that are highly motivated, self-accountable, to be able to work from wherever they want to work.” Krish Ramineni talks about remote working on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Krish Ramineni www.fireflies.ai
Krish Ramineni LinkedIn
Krish Ramineni Instagram
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Inspiring Great Leaders Podcast #188 Jon Yeo Intersection Of Human & Artificial Intelligence

Posted on June 1, 2023June 1, 2023 by Craig Johns in Podcasts

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Intersection Of Human & Artificial Intelligence

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Jon Yeo about the intersection of human & artificial intelligence, TEDx Melbourne, and the importance of communication in leadership.

We also dive deeper into how to be a great communicator, human values, human decision-making & human logic, and culture & leadership.

Jon Yeo – Intersection Of Human & Artificial Intelligence

Jon Yeo is a renowned speaker coach, trainer, and the driving force behind TEDx Melbourne, Australia’s first independently run TED program. With a background in Business Information Management, Computing, and Human Resources from Victoria University, Jon has honed his expertise to become a sought-after figure in the industry.

Throughout his career, Jon has had the privilege of working with prestigious clients including SAP, Princess Cruises, Toyota, and the University of Melbourne, among others. His wealth of experience has made him a go-to resource for aspiring speakers, seasoned professionals, and leaders looking to enhance their communication skills and find inspiration.

Adrian talks about:

Moving from an off-the-scale introvert to an esteemed speaker coach
Two primary factors of communication
Volume of content vs. value of content
TED Talks and presentations – speaking at someone rather than with someone
Reporting relationship as a strategic part of your leadership
Principle of second-order thinking and consequences
Evolution of AI and regulation of technology
AI in the military
Our thinking, values, structures, and humanity
Preventing an overload of information that either supports or detracts from the decisions we make
Intersection Of Human & Artificial Intelligence
Inclusion is the solution
Human values, human decision-making, human logic
AI in companies and businesses AI in human resources
Better together in culture and leadership
Taking artificial intelligence and robotics to the extreme
Creation of TEDx Melbourne
Building trust and rapport as a speaker
How to be a great communicator

Tweets

“Ultimately, who does it serve? What is the value it creates? How do we make sure there’s widespread accessibility? And what does it ultimately mean for humanity as a species? Are some of the more existential questions we’re starting to ask ourselves.” Jon Yeo talks about the acceleration of technology on the Inspiring Great Leaders Podcast.

“It’s about being aware of what you can do, what you can’t do when it comes to speaking, communication, influence, and giving yourself the best chance to put your best foot forward when the opportunity turns up.” Having a system for communication with Jon Yeo on the Inspiring Great Leaders Podcast.

“This is where human values come into mind, into human decision making, human logic. And these are all things that you can’t program the way you can program, but it’s got to be programmed in such a way that everyone’s included and we don’t have that capability. And so that’s the bit that’s both interesting and a concern for me when it comes to technology.” The intersection of human & artificial intelligence with Jon Yeo on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Jon Yeo www.brightstar.net.au
Jon Yeo TEDx Melbourne
Jon Yeo LinkedIn
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Inspiring Great Leaders Podcast #187 Roxanne Calder Employable In The Future

Posted on May 25, 2023May 25, 2023 by Craig Johns in Podcasts

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Employable In The Future

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Roxanne Calder about Employable In The Future, human resources, and balancing recruitment and redundancies.

We also dive deeper into the attributes to assure your working future, verbal and non-verbal communication in leadership, and HR issues affecting the modern workforce.

Roxanne Calder – Employable In The Future

Roxanne Calder is a recruitment specialist and the Founder and Managing Director of EST10. With a BA in HR from Monash University and an MBA from the Australian Graduate School of Management, Roxanne brings a unique blend of expertise to the table. Her journey has been nothing short of thrilling, starting from her early days in hospitality and learning Japanese in the vibrant country itself. From there, she found her calling working with the renowned recruiter, Julia Ross, before eventually establishing her own groundbreaking company, EST10.

Besides her passion for recruitment and entrepreneurship, she dreams of one day owning a mini farm filled with Clydesdale horses, fainting goats, and even a Giant Eagle! Yes, you heard that right – her vision knows no bounds.

Roxanne talks about:

Living in Scotland, Southern Africa, Japan and Melbourne.
Building resilience and being exposed to a lot of different cultures from a young age
Learning different languages – Russian, Japanese, French – and an interest in linguistics
The work ethics and working situations in Asia, Australia, and the UK
AI and the concerns in employment and human resources
Employable, –Seven Attributes to Assure Your Working Future
The advancement of AI and its role in employment and education
Importance of adapting to technological changes and upskilling
Having a growth mindset
Momentum in jobs and careers
Pace of change in skills
Handling redundancies, human resources and recruitment
Longevity with roles from a business perspective
Loyalty, reflection, and different perspectives in the modern workforce
Developing a high level of self-awareness
What makes you truly employable in today’s competitive job marketplace

Tweets

“I think also this is why managers, leaders have to be genuine, authentic, real because when you acknowledge you’re giving off the message subtly of something that’s in conflict with what you’re saying and people will pick up on that even if they don’t realize it at the moment, they will go away with some level of feeling or intuition.” Roxanne Calder talks about the importance of nonverbal cues in the Inspiring Great Leaders Podcast.

“I understand why people are scared there or fearful or worried about it. It’s our next big thing. It’s as big as the Internet. So I understand why people might be concerned, but I think they should take a different view on it. They should be embracing it, getting ahead of it, getting on top of it.” AI and human resources with Roxanne Calder on the Inspiring Great Leaders Podcast.

“It’s always about learning and refining and applying. What you’ve learned doesn’t have to be just about the job. It can be about yourself. And it’s probably even more powerful if you can learn more about yourself.” Reflections from past and current jobs with Roxanne Calder on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Roxanne Calder http://www.est10.com.au/
Roxanne Calder LinkedIn
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Recommended Reading:

Employable 7 Attributes to Assure Your Working Future Book

Inspiring Great Leaders Podcast #184 Christina Gerakiteys, Nick Harding & Sam Cawthorn AI & The Future of Learning

Posted on May 5, 2023May 5, 2023 by Craig Johns in Podcasts

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AI & The Future of Learning

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Christina Gerakiteys, Nick Harding, and Sam Cawthorn about the world of artificial intelligence and the future of learning.

We also dive deeper into technology and the evolution of spaces & education, adapting to the changes brought about by technology, and how to utilise AI for good.

Nick Harding, Christina Gerakiteys, & Sam Cawthorn – AI & The Future of Learning

Christina Gerakiteys is the former Co-CEO of SingularityU Australia, an Advisor with Wavia, and the CEO of UtopiaX. She is a sought-after speaker, facilitator, and program designer. Christina has disrupted current mindsets with her Moonshot thinking, creating highly customized programs for clients like Deloitte, IAG, and Entrepreneurs Organisation.

Nick Harding is a Strategic Communications Expert, Speech Writer, and Presenter, who is passionate about helping people discover and craft their story. Nick has designed strategic communications for companies like ANZ Private and Navia and has written TED, SXSW, and Vivid talks for individuals. He has taught presentation and pitching skills to companies like IAG, the NSW Department of Treasury, and IBM India, and trained iconic Australian companies such as NAB and Westpac on leadership and influence.

Sam Cawthorn is the CEO and Founder of Speakers Institute and Speakers Tribe. Sam is a multi-talented entrepreneur, author of 11 books, including 5 International Best Sellers, and a keynote speaker who has inspired audiences worldwide. He has been recognized as both the Young Australian Of The Year and the Edupreneur of the Year for his outstanding contribution to education and leadership.

Christina, Nick and Sam talk about:

World of artificial intelligence
AI & The Future of Learning
Technology and the evolution of spaces
Meaning of metaverse
The inevitability of change
AI & the evolution of education
Plagiarism and cheating
Bloom’s Taxonomy
Use of AI in schools and workplaces
Productivity with AI
Utilising AI for good
Digital minds, analogue hearts

Tweets

“As the technology is rising exponentially, as change is happening faster and faster, there’s also an exponential rise in mindfulness meditation, breathing, being aware, slowing down. So all these things are happening so that we can in fact live in each moment so that we can deal with the exponential change and the rate of adaptability that we’re being asked to have at the moment.” Christina Gerakiteys talks about change and adaptability on the Inspiring Great Leaders Podcast.

“That ability to have critical thinking that that’s the type of stuff that we need to be teaching, we need to be teaching critical thinking.” Nick Harding on what educators need to teach students on the Inspiring Great Leaders Podcast.

“We still have this analogue heart set without a doubt. We still want that human touch, have human connection and the like.” Sam Cawthorn on whether AI can totally replace the human workforce on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Sam Cawthorn www.samcawthorn.com
Sam Cawthorn Linkedin
Speakers Institute Corporate www.speakersinstitutecorporate.com
Christina Gerakiteys www.christinagerakiteys.global
Christina Gerakiteys Linkedin
Christina Gerakiteys Instagram
UtopiaX www.utopiax.global/about
Nick Harding www.nickharding.com.au
Nick Harding Linkedin
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Recommended Reading:

People Follow People: The Twelve Characteristics of an Influential Leader Book

Inspiring Great Leaders Podcast #182 Sam Cawthorn & Tony Tan AI Future of Business

Posted on April 20, 2023April 20, 2023 by Craig Johns in Podcasts

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AI Future of Business

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Sam Cawthorn and Tony Tan about AI future of business, communication, and the evolution of artificial intelligence.

We also dive deeper into the use of AI in the education and business sector, the need for human touch, harnessing technology for the benefit of humanity, and whether AI will eventually replace human employees.

Sam Cawthorn & Tony Tan – AI Future of Business

Sam Cawthorn is the CEO and Founder of Speakers Institute and Speakers Tribe. He is a multi-talented entrepreneur, author of 11 books, including 5 International Best Sellers, and a keynote speaker who has inspired audiences worldwide. He has been recognized as both the Young Australian Of The Year and the Edupreneur of the Year for his outstanding contribution to education and leadership.

Tony Tan is the Co-Founder and CEO of Imperium, an AI, Metaverse, and Cyber Security company that has received over 20 industry and business awards. A is a renowned Futurist, who is passionate about the disruptive digital landscape for businesses and consumers alike, he is the author of the Amazon Bestselling book: The Future In The Present, How AI Will Impact Your Life.

Sam and Tony talk about:

The evolution of artificial intelligence
AI and its use in education
Business and recession
Great resignation and mismatch of skills
Finding meaning in life and leaving a legacy
The need for human touch
Machine learning
AI future of business
Digital minds and analog hearts
Harnessing technology for the benefit of humanity
Augmenting the art of communication
Communication and AI
Limitations of artificial intelligence

Tweets

“Whatever technology that we have today, we will definitely need a human interface at the end of the day.” Tony Tan talks about artificial intelligence and the human touch on the Inspiring Great Leaders Podcast.

“Whether you’re a leader talking to your staff, whether you’re a salesperson, talking to a potential customer, or whether you’re a husband is trying to connect with your wife, everything around communication is keeping their attention and then influencing them to take action” The meaning of communication with Sam Cawthorn on the Inspiring Great Leaders Podcast.

“No one on the planet has our experiences, has our story, crafting that story, knowing how to emotionally move and shift to the listener that still will require human touch.” Importance of the human touch in the midst of the rising AI technology on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:

Sam Cawthorn www.samcawthorn.com
Sam Cawthorn Linkedin
Speakers Institute Corporate www.speakersinstitutecorporate.com

Tony Tan www.tonytanasia.com
Tony Tan Linkedin
Imperium Solutions www.imperium.com.sg

Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Recommended Reading:

People Follow People: The Twelve Characteristics of an Influential Leader Book
The Future in the Present: How Ai Will Impact Your Life Book