The NRGizer by NRG2Perform December newsletter is now available – Be the Best Version of Yourself – In this issue we discuss Changing the Game with Kate Palmer of Sport Australia; quietening the mind before going to sleep; parking the ego in a co-CEO environment with Michael Sewards SkyBus, and take a look at whether you are seeing the big picture.
Have you ever felt like the company you are working for is like a ship that has sprung a leak, taking on water and gradually going under? At first you put a wrong decision, behavior or action down to a mistake or an interesting choice, but after it is replicated many times, it feels like you are on a runaway train with no brakes. Once a negative culture or behavior becomes ingrained it is like wood in that when rot sets in there is no way to stop its progress.
On this episode of the active CEO Podcast, we talk to Kate Palmer about finding her dream job, where she combines her passion for sport, and desire to improve the health and wellbeing of a nation. We delve into her role of leading and catalysing the Australian sport industry to encourage more Australians to become more active, and shape the future of elite and grass roots sport.
Ben Gathercole and Craig Johns discuss topics, with Kate, such as transformational change, reducing layers of compliance, the future of sport business structures, the new ‘move it’ campaign, and how she implements health and wellness into the team at Sport Australia.
How you serve your customers before during and after a purchase or interaction is an incredibly important asset for you as an employee and the company you work for. Meeting the customer’s expectations is a result of providing the right service and delivering great customer service. Excellent customer service involves creating a positive bond with your customer that may lead to a long-term relationship, so every interaction must count.
Going the extra mile is an important component of serving customers. Retention of customers is vital to the recruitment of new customers, as great customer service leads to positive word of mouth, which in turn leads to an increase customer base. How you behave, act, talk and work with customers has a major impact on the perceived level of customer service they receive.
The language you use when speaking with customers, has a major effect on how they perceive and hear your response. You have to be on your toes, as customers may not necessarily spell out what they are looking for, right from the start.
It’s time to get inspired by some of sports industry’s biggest players. This is part 2 of a 4 part series looking at some insights from the Business of Sport Summit (BOSS), which I attended in Sydney last week. Part 2 continues the theme of innovation, fan engagement, partnerships & the big business
It’s time to get inspired by some of sports industry’s biggest players. This is part 2 of a 4 part series looking at some insights from the Business of Sport Summit (BOSS), which I attended in Sydney last week. Part 1 “Learning’s from the BOSS” included some outstanding leaders in the sporting industry, including Matt Carroll (Australian Olympic Committee), Patrick Kidd OBE (Invictus Games), Paul Rogers (AS Roma) and Marina Go (West Tigers Rugby League Football Club). Part 2 continues the theme of innovation, fan engagement, partnerships and the big business of sport.
This week I attended the Business of Sport Summit (BOSS), put on by the team at Connect Media Group. BOSS examines sport industry trends; looks at strategies and tactics to innovate, grow and succeed; and brings together Australia’s leading sporting industry executives.