On this episode of the active CEO Podcast, we discuss how Michael’s team are elevating the experience of the SkyBus Passengers, coping with passengers varying stress levels, expanding both nationally and internationally, and solving the congestion problems at airports. We delve into Michael Seward’s leadership style, parking the ego in a co-CEO environment, the growing pains when expanding quickly from 140 to 600 team members, and leading through transparency, energy and purpose, in a practical manner.
On this episode of the active CEO Podcast, we talk to Kate Palmer about finding her dream job, where she combines her passion for sport, and desire to improve the health and wellbeing of a nation. We delve into her role of leading and catalysing the Australian sport industry to encourage more Australians to become more active, and shape the future of elite and grass roots sport.
Ben Gathercole and Craig Johns discuss topics, with Kate, such as transformational change, reducing layers of compliance, the future of sport business structures, the new ‘move it’ campaign, and how she implements health and wellness into the team at Sport Australia.
How you serve your customers before during and after a purchase or interaction is an incredibly important asset for you as an employee and the company you work for. Meeting the customer’s expectations is a result of providing the right service and delivering great customer service. Excellent customer service involves creating a positive bond with your customer that may lead to a long-term relationship, so every interaction must count.
Customer service is important to your business as it can help you increase customer loyalty, customer spend, quantity of purchases, positive word-of-mouth, and decrease buying barriers. Your ability treat customers with respect, follow up on feedback, handle complaints gracefully, understand their needs and wants, and exceed expectations is the key to a long and valuable relationship.
Going the extra mile is an important component of serving customers. Retention of customers is vital to the recruitment of new customers, as great customer service leads to positive word of mouth, which in turn leads to an increase customer base. How you behave, act, talk and work with customers has a major impact on the perceived level of customer service they receive.
The language you use when speaking with customers, has a major effect on how they perceive and hear your response. You have to be on your toes, as customers may not necessarily spell out what they are looking for, right from the start.
Ben and Craig delve into the performance and precision mind of Indiran Padayachee as they discuss immigrating from South Africa to Australia, working in Toyota, leading Rentcorp, allowing people to mistakes, investing in your competitors, innovation through diversification of staff, being an active CEO and why racing Porsche GT Cup cars is his ‘Golf” outlet.
Humans crave information, whether to continually develop personally or professionally, for entertainment and for others, just to fill a void in their day. For those who love to consume information for professional and personal development purposes, many are now turning to podcasts as a convenient and more versatile method of taking it all in.
It’s time to get inspired by some of sports industry’s biggest players. This is part 2 of a 4 part series looking at some insights from the Business of Sport Summit (BOSS), which I attended in Sydney last week. Part 2 continues the theme of innovation, fan engagement, partnerships & the big business
It’s time to get inspired by some of sports industry’s biggest players. This is part 2 of a 4 part series looking at some insights from the Business of Sport Summit (BOSS), which I attended in Sydney last week. Part 1 “Learning’s from the BOSS” included some outstanding leaders in the sporting industry, including Matt Carroll (Australian Olympic Committee), Patrick Kidd OBE (Invictus Games), Paul Rogers (AS Roma) and Marina Go (West Tigers Rugby League Football Club). Part 2 continues the theme of innovation, fan engagement, partnerships and the big business of sport.