Natalia Cohen is an incredibly resilient, tenacious, ground-breaking and pioneering lady, who has defined logic by purposefully losing sight of shore. When most people reach their mid-life crisis point, they decide to run a marathon, do a triathlon or visit a new country, not this young lady, she decided to row across the Pacific Ocean from San Francisco to Cairns with 3 (plus 2 who would join later in the adventure) other people she did not know. Yes you heard that right! That’s 257 days or 9 months at sea, covering 8759 nautical miles with a stopover at Honolulu, Hawaii and Apia, Samoa.
On this episode of the active CEO Podcast, we talk with Robert McMurtrie about recruiting talent, leadership performance, being an entrepreneur and managing your energy levels. We discuss the interview process, who should apply for roles, is the employer right for you and the changing landscape in sport.
On this episode of the active CEO Podcast, we chat with Sean King about his path to becoming a lawyer, innovating in the legal services industry with Proximity, becoming an entrepreneur, never defining himself by his career and being a co-CEO. We also speak about the triple bottom line, fostering an active and healthy lifestyle in the workplace, being involved in the community, establishing the Proximity Canberra Triathlon Festival and seeing the world through the eyes of an adventure racer.
this episode of the active CEO Podcast, we take a look inside the life of Dr Dina Al-Tayeb as a Periodontist, owner of Dentalia Clinics, a passionate Ironwoman, Tufts University Board member, mother of three and health and wellness influencer in the Middle East. We delve into her business approach, being a goal orientated person, being present no matter what hat you wear, what it means to be a role model, the art of distraction and never letting anyone define your dream.
On this episode of the active CEO Podcast, we discuss how Michael’s team are elevating the experience of the SkyBus Passengers, coping with passengers varying stress levels, expanding both nationally and internationally, and solving the congestion problems at airports. We delve into Michael Seward’s leadership style, parking the ego in a co-CEO environment, the growing pains when expanding quickly from 140 to 600 team members, and leading through transparency, energy and purpose, in a practical manner.
On this episode of the active CEO Podcast, we talk to Kate Palmer about finding her dream job, where she combines her passion for sport, and desire to improve the health and wellbeing of a nation. We delve into her role of leading and catalysing the Australian sport industry to encourage more Australians to become more active, and shape the future of elite and grass roots sport.
Ben Gathercole and Craig Johns discuss topics, with Kate, such as transformational change, reducing layers of compliance, the future of sport business structures, the new ‘move it’ campaign, and how she implements health and wellness into the team at Sport Australia.
How you serve your customers before during and after a purchase or interaction is an incredibly important asset for you as an employee and the company you work for. Meeting the customer’s expectations is a result of providing the right service and delivering great customer service. Excellent customer service involves creating a positive bond with your customer that may lead to a long-term relationship, so every interaction must count.
Customer service is important to your business as it can help you increase customer loyalty, customer spend, quantity of purchases, positive word-of-mouth, and decrease buying barriers. Your ability treat customers with respect, follow up on feedback, handle complaints gracefully, understand their needs and wants, and exceed expectations is the key to a long and valuable relationship.
Going the extra mile is an important component of serving customers. Retention of customers is vital to the recruitment of new customers, as great customer service leads to positive word of mouth, which in turn leads to an increase customer base. How you behave, act, talk and work with customers has a major impact on the perceived level of customer service they receive.