On this episode of the active CEO Podcast, we are blessed to hear a compelling insight into the incredible life of Liza Pavlakos, from being physically and sexually abused, raped, homeless, kidnapped, tortured and human trafficked, to leading highly successful businesses and becoming an acclaimed international speaker, with limited high school education and no business training. We discuss overcoming and coping with adversity, starting a business with no education or business education, selling the service before the product, treating everyone as human beings, being proud to talk about your adversities, first knowing your ‘why’ before you know your ‘how’, and how she leads an active CEO lifestyle. This is one episode of the active CEO Podcast that you do not want to miss.
The NRGizer by NRG2Perform December newsletter is now available – Be the Best Version of Yourself – In this issue we discuss Changing the Game with Kate Palmer of Sport Australia; quietening the mind before going to sleep; parking the ego in a co-CEO environment with Michael Sewards SkyBus, and take a look at whether you are seeing the big picture.
Have you ever felt like the company you are working for is like a ship that has sprung a leak, taking on water and gradually going under? At first you put a wrong decision, behavior or action down to a mistake or an interesting choice, but after it is replicated many times, it feels like you are on a runaway train with no brakes. Once a negative culture or behavior becomes ingrained it is like wood in that when rot sets in there is no way to stop its progress.
On this episode of the active CEO Podcast, we discuss how Michael’s team are elevating the experience of the SkyBus Passengers, coping with passengers varying stress levels, expanding both nationally and internationally, and solving the congestion problems at airports. We delve into Michael Seward’s leadership style, parking the ego in a co-CEO environment, the growing pains when expanding quickly from 140 to 600 team members, and leading through transparency, energy and purpose, in a practical manner.
On this episode of the active CEO Podcast, we discuss how Chris’s team is transforming the energy sector, the puzzles the energy sector faces with electric cars, turning an empty asset into a power station and scaling a business at a rapid rate. We discuss reducing sick days, investing in your people, improving productivity in the workplace, and the value of role-modeling an active and healthy lifestyle.
Every CEO and leader faces a period of time where the company is moving along smoothly, but the team feel is a bit flat and lacking enthusiasm. It is important that you create an environment where there are constant sparks of energy in the workplace and that is where curiosity becomes invaluable.
The NRGizer by NRG2Perform November newsletter is now available – Be the Best Version of Yourself – In this issue we sat down and spoke with Mike DeNoma about your strengths are what energise you and creating an earthquake while leading 20,000 people in Myanmar. Dr. Ndidi Nnoli-Edozien gives a wonderful insight into the amazing social entrepreneurship work she catalyses in Africa and why the magic happens outside the comfort zone. We get inspired to take on a challenge with Tim Cosulich as he navigates a global family business from Singapore, while giving back to the community.
How you serve your customers before during and after a purchase or interaction is an incredibly important asset for you as an employee and the company you work for. Meeting the customer’s expectations is a result of providing the right service and delivering great customer service. Excellent customer service involves creating a positive bond with your customer that may lead to a long-term relationship, so every interaction must count.
On this episode of the active CEO Podcast, we get a fascinating insight into a driven leader, someone with a huge amount of resilience who is inspired to take on the world’s toughest endurance challenges to raise funds for very important charities. We delve into ambition, flying a plane through clouds, the difference between a written and a presentation culture, leading in different cultures, creating a higher purpose, understanding that your strengths are what energise you, and what drives Mike DeNoma to get out of bed every day.
Customer service is important to your business as it can help you increase customer loyalty, customer spend, quantity of purchases, positive word-of-mouth, and decrease buying barriers. Your ability treat customers with respect, follow up on feedback, handle complaints gracefully, understand their needs and wants, and exceed expectations is the key to a long and valuable relationship.