The NRGizer by NRG2Perform December newsletter is now available – Be the Best Version of Yourself – In this issue we discuss Changing the Game with Kate Palmer of Sport Australia; quietening the mind before going to sleep; parking the ego in a co-CEO environment with Michael Sewards SkyBus, and take a look at whether you are seeing the big picture.
Have you ever felt like the company you are working for is like a ship that has sprung a leak, taking on water and gradually going under? At first you put a wrong decision, behavior or action down to a mistake or an interesting choice, but after it is replicated many times, it feels like you are on a runaway train with no brakes. Once a negative culture or behavior becomes ingrained it is like wood in that when rot sets in there is no way to stop its progress.
On this episode of the active CEO Podcast, we discuss how Michael’s team are elevating the experience of the SkyBus Passengers, coping with passengers varying stress levels, expanding both nationally and internationally, and solving the congestion problems at airports. We delve into Michael Seward’s leadership style, parking the ego in a co-CEO environment, the growing pains when expanding quickly from 140 to 600 team members, and leading through transparency, energy and purpose, in a practical manner.
We discuss how Jen Ziegner and Jamin Heppell are transforming not only their clients, but also their own lives; being the best version of yourself; connecting with the community; purpose driven businesses; aligning personal and business values; and the catalyst for Mountains & Marathons.
The NRGizer by NRG2Perform November newsletter is now available – Be the Best Version of Yourself – In this issue we sat down and spoke with Mike DeNoma about your strengths are what energise you and creating an earthquake while leading 20,000 people in Myanmar. Dr. Ndidi Nnoli-Edozien gives a wonderful insight into the amazing social entrepreneurship work she catalyses in Africa and why the magic happens outside the comfort zone. We get inspired to take on a challenge with Tim Cosulich as he navigates a global family business from Singapore, while giving back to the community.
How you serve your customers before during and after a purchase or interaction is an incredibly important asset for you as an employee and the company you work for. Meeting the customer’s expectations is a result of providing the right service and delivering great customer service. Excellent customer service involves creating a positive bond with your customer that may lead to a long-term relationship, so every interaction must count.
The language you use when speaking with customers, has a major effect on how they perceive and hear your response. You have to be on your toes, as customers may not necessarily spell out what they are looking for, right from the start.
Ben and Craig delve into the performance and precision mind of Indiran Padayachee as they discuss immigrating from South Africa to Australia, working in Toyota, leading Rentcorp, allowing people to mistakes, investing in your competitors, innovation through diversification of staff, being an active CEO and why racing Porsche GT Cup cars is his ‘Golf” outlet.
Ben and Craig enjoy an insightful and thought-provoking discussion with Suzie Hoitink about leading an active and healthy lifestyle by example, successfully taking a new idea to market, the impact Rob de Castella has recently had on her life, finding the confidence to step out of a comfortable life, managing a successful partnership with her husband and how she leads an active CEO lifestyle.
Ben and Craig have a thought-provoking and enjoyable discussion with Rene Zondag about why People Are Our Greatest Assets, the beauty of teaching and coaching, managing different culture environments, dealing with rejection, hiring humble people and how he leads an active CEO lifestyle.